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The Top Rated Mobile CRMs for Small Businesses in 2021 📱:
Are you a small business owner wondering how to manage your customer relationships more efficiently? The answer is utilizing a mobile CRM. Streamlined customer data, automated sales pipelines, and real-time communication are just a few benefits of mobile CRMs that can significantly boost your business. In this article, we will discuss the best mobile CRMs for small businesses in 2021, their features, advantages, and disadvantages.
Introduction:
Small businesses face various challenges, and one of the biggest hurdles they must overcome is to manage their customer relationships effectively. The good news is that today, with the help of technology, small businesses can manage their customer relationships more efficiently through mobile CRM applications.
Mobile CRM is a technology that allows businesses to access customer and sales data on the go, from any device. Mobile CRMs can help you keep track of leads, automate your sales process, enhance real-time communication with your customers, and ultimately increase sales revenue.
In this article, we will dive deep into the best mobile CRM options to help you better manage your customer relationships and improve your sales process.
What is a Mobile CRM?
Customer Relationship Management (CRM) is a process for managing customer interactions and relationships. A mobile CRM is a software application that enables businesses to manage their customer relationships on mobile devices. It allows them to access critical customer information and real-time communication on the go.
Why Use a Mobile CRM for Small Business?
As a small business owner, you want to focus on running your business, not on managing customer data. Here are some advantages of using mobile CRMs for small businesses:
Advantages of Mobile CRM for Small Business:
1. Real-time Data Access:
Mobile CRMs enable you to access essential customer data anytime, anywhere, and on any device. You can track sales progress, view customer details, and manage your sales pipeline in real-time.
2. Improved Communication:
Mobile CRMs provide real-time communication between customers and sales reps. You can instantly respond to customer queries and track communication history.
3. Automated Sales Process:
Mobile CRMs streamline the sales process, automating key sales tasks such as lead generation and qualification. It helps you allocate your resources effectively and efficiently.
4. Sales Forecasting:
Mobile CRMs provide data analytics that can help you predict future sales and revenue. You can make informed decisions based on sales forecasting and develop strategies to achieve your goals.
5. Better Customer Experience:
Mobile CRMs enable you to provide personalized customer experience. You can view customer history and preferences and tailor your services to their needs.
Disadvantages of Mobile CRM for Small Business:
1. Implementation Costs:
Implementing a mobile CRM can be expensive for small businesses, as it requires hardware and software investments. Also, training your employees to use it can be time-intensive and costly.
2. Security Risks:
Mobile CRMs store sensitive customer data, which can be vulnerable to cyber attacks or security breaches if not adequately protected.
3. Compatibility Issues:
Mobile CRMs may not be compatible with all devices, which can limit your accessibility and constrain your mobility.
Best Mobile CRM for Small Business:
Choosing the right mobile CRM for your business can be tedious. Here we have listed our top picks for the best mobile CRMs for small businesses:
| Mobile CRM | Features | Price (per user/month) |
|---|---|---|
| Zoho CRM | Lead management, sales automation, customer analytics, social media integration, and mobile app. | $12 |
| Hubspot CRM | Marketing automation, lead management, sales automation, customer analytics, and mobile app. | Free |
| Pipedrive | Lead management, sales automation, team management, sales forecasting, and mobile app. | $12.50 |
| Salesforce CRM | Lead management, sales automation, customer analytics, marketing automation, and mobile app. | $25 |
| Freshworks CRM | Lead management, sales automation, customer analytics, marketing automation, and mobile app. | $12 |
Zoho CRM:
Zoho CRM is an all-in-one mobile CRM that lets small businesses manage their sales, marketing, and customer support activities. It offers lead management, sales automation, customer analytics, social media integration, and mobile app. Zoho CRM is an excellent choice for small businesses looking for a comprehensive mobile CRM with a robust feature set and affordable pricing.
Hubspot CRM:
Hubspot CRM is a cloud-based customer relationship management tool that offers marketing automation, lead management, sales automation, customer analytics, and mobile app. Hubspot CRM offers a free plan that is ideal for small businesses with a tight budget but wanting to test the CRM waters before committing to purchasing a paid plan.
Pipedrive:
Pipedrive is a mobile CRM software that prioritizes visual sales pipeline management. The tool offers lead management, sales automation, team management, sales forecasting, and mobile app. Pipedrive is ideal for small businesses that want to streamline their sales process and track deals visually.
Salesforce CRM:
Salesforce CRM is one of the most popular cloud-based customer relationship management solutions. It offers lead management, sales automation, customer analytics, marketing automation, and mobile app. Salesforce CRM is ideal for small businesses that want a scalable and customizable mobile CRM solution with an impressive feature set.
Freshworks CRM:
Freshworks CRM is an AI-powered sales and marketing CRM that offers lead management, sales automation, customer analytics, marketing automation, and mobile app. It’s ideal for small businesses needing a robust mobile CRM solution that’s easy to use and affordable.
FAQs:
1. What is a mobile CRM?
A mobile CRM is a software application that enables businesses to manage their customer relationships on mobile devices. It allows them to access critical customer information and real-time communication on the go.
2. Why do small businesses need mobile CRMs?
Mobile CRMs can help small businesses keep track of leads, automate their sales process, enhance real-time communication with customers, and ultimately increase sales revenue.
3. What are some advantages of using mobile CRMs?
The advantages of using mobile CRM include real-time data access, improved communication, automated sales process, sales forecasting, and better customer experience.
4. What are some disadvantages of using mobile CRMs?
The disadvantages of using mobile CRMs include implementation costs, security risks, and compatibility issues.
5. What are some popular mobile CRM options for small businesses?
Some of the popular mobile CRM options for small businesses include Zoho CRM, Hubspot CRM, Pipedrive, Salesforce CRM, and Freshworks CRM.
6. How do I choose the right mobile CRM for my small business?
You should consider factors such as your business requirements, pricing, user-friendliness, and customer support before choosing the right mobile CRM for your small business.
7. What should I look for in a mobile CRM for my small business?
You should look for features such as lead management, sales automation, customer analytics, mobile app, and marketing automation while choosing a mobile CRM for your small business.
8. What is the cost of using a mobile CRM?
The cost of using a mobile CRM varies depending on the software company and features you need. Some mobile CRMs offer a free plan and other tiers with prices ranging from $12 to $25 per user per month.
9. How secure are mobile CRMs?
Mobile CRMs store sensitive customer data that can be vulnerable to cyber attacks or security breaches if not adequately protected. Therefore, it’s crucial to choose a mobile CRM with advanced security features and data encryption to keep your customer data safe.
10. Can I try mobile CRMs before purchasing?
Yes, most mobile CRMs offer a free trial period anywhere from 14 to 30 days, allowing customers to test the software before committing to a paid plan.
11. What kind of support do mobile CRMs offer?
Mobile CRMs offer various customer support channels such as email, phone, chat, and knowledge base to help customers resolve their queries and issues.
12. How easy is it to set up and use mobile CRMs?
Most mobile CRMs offer easy-to-use interfaces with drag-and-drop customization options, making it straightforward for customers to set up and use the software. Also, some CRMs offer free video tutorials and onboarding assistance to help customers get started quickly.
13. How does a mobile CRM differ from a desktop CRM?
A mobile CRM is a software application that enables businesses to manage their customer relationships on mobile devices, while a desktop CRM is installed on a computer and accessed through a web browser. A mobile CRM offers more flexibility and mobility, enabling businesses to access customer data on the go from any device.
Conclusion:
A mobile CRM can significantly boost your small business’s sales revenue by improving real-time communication, streamlining the sales process, and providing access to customer data on the go. With various mobile CRM options, it can be a challenge to choose the right one for your business needs, but by following our guide, you can make an informed decision. We hope this article helps you choose the best mobile CRM for your small business and enhances your customer relationship management.
Take action now and try one of the best mobile CRMs for small businesses today!
Closing/Disclaimer:
With the fast-evolving technological advances, it’s crucial to keep up with the latest mobile CRM trends to stay competitive. However, before choosing a mobile CRM, it’s essential to consider your business requirements, budget, and customer support options to make an informed decision. The information in this article is accurate to the best of our knowledge. However, we do not guarantee the accuracy or completeness of this information and shall not be liable for any damages arising from its use.
