What is the Storage Limit for Free Zoho CRM?


Greetings and welcome to this article on the storage limit for Free Zoho CRM. As we all know, customer relationship management (CRM) is a vital part of any business. It includes everything from customer interactions to sales analytics. Zoho CRM is one of the most popular CRMs due to its user-friendly interface and affordability. However, there are certain limitations to the free version of Zoho CRM, including the storage limit. In this article, we will discuss the storage limit for free Zoho CRM in detail, along with other important information that you need to know about the platform.

What is Zoho CRM?

Zoho CRM is a cloud-based customer relationship management software that helps businesses automate and manage their sales, marketing, and customer support activities. It allows businesses to organize their customer data, track sales, and generate reports that help them make data-driven decisions. The platform offers a range of features, including lead management, contact management, pipeline management, analytics, and marketing automation.

Now, let’s dive into the details of Zoho CRM’s storage limit.

What is the Storage Limit for Free Zoho CRM?

One of the most crucial factors to consider when choosing a CRM is storage space. Storage space is the amount of data that can be stored on the platform. Free Zoho CRM offers a storage limit of 5 GB, which means that you can store up to 5 GB of data on the platform without paying a dime.

However, it’s essential to note that the storage limit is shared between all the users in your organization. This means that if you have multiple users using the platform, the 5 GB storage limit will be divided among them. So, if you have ten users, each user will get 500 MB of storage space.

How to Check Your Zoho CRM’s Storage Usage?

Now that you know the storage limit let’s explore how to check your Zoho CRM’s storage usage. To check the storage usage:

  1. Log in to your Zoho CRM account.
  2. Click on the Gear icon in the upper right-hand corner of the page.
  3. Click on “Organization Settings.”
  4. Select “Storage Usage” from the left-hand side menu.
  5. You can now see the total storage space used and available.

What Happens if You Exceed the Storage Limit?

If you exceed the storage limit, you will not be able to upload any additional data until you delete some of the existing data or upgrade to a paid plan. You will receive a notification that you have exceeded your storage limit, and you will not be able to save any new data until the issue is resolved.

Upgrading Your Storage Space in Zoho CRM

If you exceed the storage limit, you can upgrade your storage space by upgrading to a paid plan. Zoho CRM offers several paid plans that provide additional storage space and other features. The paid plans range from Standard to Ultimate Edition, with varying levels of storage space.

Below is a table that provides a comprehensive overview of Zoho CRM’s storage limits and features for each paid plan:

Paid Plan Price Storage Space Features
Standard $18/user/month 100 GB Workflow management, webforms, analytics, and more
Professional $30/user/month 250 GB Inventory management, social media integration, custom dashboards, and more
Enterprise $45/user/month 500 GB API integration, multiple currencies, advanced customization, and more
Ultimate $55/user/month 1 TB Advanced analytics, advanced customization, and more


1. Can I increase my storage limit without upgrading to a paid plan?

No, you cannot increase the storage limit without upgrading to a paid plan.

2. Can I share my storage space with another user?

No, your storage space is not shareable. It is divided equally among all users in your organization.

3. How do I delete data to free up storage space?

To delete data in Zoho CRM, select the data you want to delete and click the trash icon. You can delete leads, contacts, accounts, potentials, tasks, events, and more.

4. How long is my deleted data retained in the recycle bin?

Deleted data in the recycle bin is retained for up to 60 days before it is automatically deleted.

5. Can I recover data from the recycle bin?

Yes, you can recover data from the recycle bin within 60 days of deletion.

6. Can I download my data from Zoho CRM?

Yes, you can download your data from Zoho CRM in a variety of formats, including CSV, XLS, and VCF.

7. Can I access Zoho CRM without an internet connection?

No, Zoho CRM is a cloud-based software that requires an internet connection to function.

8. What happens if I downgrade my account from a paid plan to the free plan?

If you downgrade your account from a paid plan to the free plan, you will lose access to the features and storage space provided by the paid plan. Your data will remain intact, but you will be subject to the storage limit of the free plan.

9. Can I upgrade or downgrade my plan at any time?

Yes, you can upgrade or downgrade your plan at any time.

10. Can multiple users collaborate on Zoho CRM?

Yes, multiple users can collaborate on Zoho CRM in real-time.

11. How secure is my data on Zoho CRM?

Zoho CRM uses advanced security measures to protect your data. It uses SSL encryption, two-factor authentication, and other security measures to keep your data safe.

12. What kind of support does Zoho CRM offer?

Zoho CRM offers a range of support options, including email support, phone support, live chat support, and a help center with articles and tutorials.

13. What integrations does Zoho CRM offer?

Zoho CRM offers a range of integrations with other business software, including Google Workspace, Microsoft 365, Zapier, and more.


In conclusion, the free version of Zoho CRM offers a storage limit of 5 GB, which is shared among all users in your organization. If you exceed the storage limit, you can upgrade to a paid plan to get more storage space and additional features. Zoho CRM offers various paid plans that provide up to 1 TB of storage space and a range of features. With this information, you can make an informed decision about whether free Zoho CRM is the right choice for your business.

We hope this article has been informative and helpful. If you have any questions or comments, please feel free to leave them below.

Closing Disclaimer

The information provided in this article is accurate at the time of writing. However, Zoho CRM may change its storage limit and features at any time, so it’s essential to check the current information before making any decisions about which plan to use. This article is not intended to be a substitute for professional advice or guidance. Always consult with a qualified professional before making any decisions about your business.