Uninstall CRM for Outlook: Why and How

Why Uninstall CRM for Outlook?

Customer Relationship Management (CRM) software helps businesses manage customer interactions and relationships. Microsoft Outlook is a popular email client used by many companies. However, the integration of CRM with Outlook can cause various issues, such as:

  • Slower performance of Outlook
  • Inconsistent synchronization
  • Conflicting add-ins
  • Data duplication
  • Difficulties in tracking leads, sales, and customer data

Therefore, if you are experiencing any of these issues, it may be best to uninstall CRM for Outlook. In this article, we will guide you through the process of uninstalling CRM for Outlook.

How to Uninstall CRM for Outlook?

Step 1: Check System Requirements

Before uninstalling CRM for Outlook, make sure your system meets the following requirements:

Requirement Details
Supported Outlook versions Outlook 2013, 2016, or 2019
CRM version Microsoft Dynamics CRM 2013 SP1, CRM 2015, or CRM 2016
Operating system Windows 7, 8, or 10

Step 2: Close Outlook and CRM

Make sure to close Outlook and CRM before proceeding to uninstall CRM for Outlook.

Step 3: Uninstall CRM for Outlook

Follow these steps to uninstall CRM for Outlook:

  1. Go to Control Panel > Programs > Programs and Features
  2. Find Microsoft Dynamics CRM for Outlook in the list of installed programs
  3. Click on Uninstall and follow the on-screen instructions
  4. Restart your computer

Step 4: Verify Uninstallation

After restarting your computer, open Outlook and check if the CRM add-in is still visible. If it is still visible, you may need to manually disable the add-in.


Q1. What happens to my CRM data after uninstalling CRM for Outlook?

A1. Uninstalling CRM for Outlook only removes the integration of CRM with Outlook. Your CRM data remains intact in the CRM database, and you can still access it from the CRM web client or mobile app.

Q2. Can I reinstall CRM for Outlook?

A2. Yes, you can reinstall CRM for Outlook if you want to use the integration again. Make sure to follow the installation instructions carefully to avoid any issues.

Q3. Will uninstalling CRM for Outlook affect my CRM license?

A3. No, uninstalling CRM for Outlook does not affect your CRM license. You can still use CRM as before.

Q4. Will uninstalling CRM for Outlook affect other Outlook add-ins?

A4. No, uninstalling CRM for Outlook only removes the CRM add-in. Other Outlook add-ins remain unaffected.

Q5. Do I need administrative privileges to uninstall CRM for Outlook?

A5. Yes, you need administrative privileges to uninstall CRM for Outlook.

Q6. What should I do if I experience issues during uninstallation?

A6. If you experience any issues during uninstallation, you can try the following:

  • Restart your computer and try again
  • Run the uninstallation as an administrator
  • Use the Microsoft Fix It tool for uninstallation issues
  • Contact Microsoft support for assistance

Q7. Is it necessary to uninstall CRM for Outlook if I don’t experience any issues?

A7. If you don’t experience any issues, you can continue using CRM for Outlook. However, if you notice any performance issues or inconsistencies, uninstalling CRM for Outlook may be beneficial.


Uninstalling CRM for Outlook may help improve the performance and consistency of your Outlook application. Follow the steps mentioned in this article to uninstall CRM for Outlook. If you need further assistance, contact Microsoft support. Don’t let CRM integration issues slow down your business, take action today.

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The information provided in this article is for general informational purposes only. The author and publisher assume no responsibility for errors or omissions in the content of this article. The information should not be relied upon as comprehensive or accurate. Always consult a professional for specific advice regarding your business.