CRM Business Tools CRM Software Business Tools Information News
Introduction: Welcoming Non-Profits on Board 🤝
Welcome, non-profit organizations! More than ever, we need your valuable contributions to society. Whether it’s providing aid to underserved communities, uplifting marginalized groups, or advocating for justice, your work is critical in creating a better world. However, we know that the daily grind of fundraising, donor management, and outreach can be overwhelming.
This is where Customer Relationship Management (CRM) comes in. A good CRM system can streamline your processes, improve communication with supporters, and help you achieve your goals faster. But with so many options on the market, how do you know which one is right for you?
Here, we present to you the best not-for-profit CRMs based on extensive research and user feedback. From affordability to features to ease of use, our list covers all the important factors to consider. Let’s dive in! 🔍
What is Not-for-Profit CRM: An Overview 🤔
Before we proceed, let’s define what we mean by “not-for-profit CRM.” Essentially, it’s a specialized type of CRM designed for non-profit organizations. It includes features such as donor management, fundraising tools, event management, volunteer tracking, and more. Not-for-profit CRM can help you centralize all your supporter data in one place, allowing for better insights and decision-making.
Why Use a Not-for-Profit CRM? 🤷♀️
If you’re still skeptical about whether a CRM is worth investing in, let us convince you with these benefits:
| Benefit | Description |
| Efficiency | A CRM automates many tasks like data entry, report generation, and email marketing, making your work more productive |
| Insights | With a CRM, you can analyze your supporter data and gain insights into their behavior, preferences, and trends |
| Cohesiveness | A CRM centralizes all your data in one place, enabling better collaboration and communication within your team |
| Personalization | You can use a CRM to segment your supporters and personalize your messaging, leading to higher engagement and loyalty |
| Expansion | A CRM can help you identify new fundraising opportunities, tap into new markets, and expand your reach |
Now that you’re convinced, let’s look at the best not-for-profit CRMs out there. 🏆
Top 5 Best Not-For-Profit CRMs: Features, Pricing, and Reviews 🥇
1. Salesforce.org Nonprofit Cloud ☁️
Salesforce.org is a leading CRM provider that offers a dedicated Nonprofit Cloud package for non-profits. With a robust suite of features, from donor management to volunteer engagement to program management, Salesforce.org is a comprehensive solution that can cater to organizations of any size.
Features:
- Donor management: track donations, set up recurring donations, manage pledges, and more
- Volunteer management: recruit and track volunteers, manage shifts, and communicate with them easily
- Event management: plan and execute events, sell tickets, manage attendees, and more
- Grant management: streamline your grant application and tracking process with automated workflows and reporting
- Program management: create, manage, and evaluate programs and services with a customizable dashboard and reporting
Pricing:
| Edition | Pricing | Features |
|---|---|---|
| Foundation | Free for up to 10 users | Basic donor management, volunteer management, and reporting |
| Lightning Enterprise | $36/user/month | Advanced donor management, event management, and grant management |
| Lightning Unlimited | $72/user/month | Full suite of features, including program management, custom development, and support |
Reviews:
| Pros | Cons |
|---|---|
| Robust features for non-profits | Expensive compared to other CRMs |
| Easy to use and customize | Steep learning curve for some features |
| Seamless integration with other Salesforce products | Requires some technical training and setup |
2. Bloomerang 🌸
Bloomerang is a popular CRM designed exclusively for non-profits. It boasts a user-friendly interface, top-notch customer support, and powerful fundraising tools that can help you raise more funds.
Features:
- Donor management: store and manage donor data, track donations, and set up automated thank-you letters
- Engagement tracking: monitor donor engagement with your emails, events, and social media
- Online giving forms: create customized donation forms that integrate with your website and CRM
- Reporting: generate customizable reports on donor data, fundraising performance, and more
- Integration: connect with popular third-party apps like Mailchimp, QuickBooks, and Eventbrite
Pricing:
| Edition | Pricing | Features |
|---|---|---|
| Essential | $99/month | Basic donor management, engagement tracking, and online giving forms |
| Advantage | $199/month | Advanced reporting, integration, and support features |
| Premier | $299/month | Full suite of features, including custom dashboards, multi-user access, and training |
Reviews:
| Pros | Cons |
|---|---|
| Excellent customer service and training resources | Limited customization options compared to other CRMs |
| Intuitive interface and easy to use | No mobile app available |
| Robust fundraising tools and reporting capabilities | No event management features |
3. NeonCRM 💡
NeonCRM is a versatile CRM platform that can adapt to the specific needs of non-profit organizations. With a range of features, from membership management to advocacy tools to customizable forms, NeonCRM can help you streamline your workflows and grow your supporter base.
Features:
- Donor management: track donations, set up recurring donations, and create customized reports
- Membership management: manage member data, renewals, and benefits
- Advocacy tools: create petitions, campaigns, and action alerts to mobilize your supporters
- Event management: plan and promote events, manage registrations, and track attendance
- Online forms: create customizable donation forms, surveys, and applications that integrate with your website
Pricing:
| Edition | Pricing | Features |
|---|---|---|
| Essentials | $50/month | Basic donor management, membership management, and online forms |
| Empower | $100/month | Advanced advocacy tools, event management, and reporting |
| Inspire | Contact sales | Full suite of features, including custom development, training, and support |
Reviews:
| Pros | Cons |
|---|---|
| Flexible and customizable to your needs | Steep learning curve for some features |
| Good event management tools | Outdated interface |
| Powerful advocacy and membership features | Some glitches and technical issues reported |
4. DonorPerfect 🎁
DonorPerfect is a popular CRM for non-profits that offers a wide range of features at an affordable price. With robust donation tracking, volunteer management, and grant management tools, DonorPerfect can help you raise more funds and streamline your operations.
Features:
- Donor management: track donations, create donor profiles, and generate thank-you letters
- Volunteer management: recruit and track volunteers, create schedules, and manage shifts
- Grant management: research and apply for grants, manage grant budgets, and track progress
- Event management: create and promote events, sell tickets, and track attendance
- Reporting: generate customizable reports on donor data, fundraising performance, and more
Pricing:
| Edition | Pricing | Features |
|---|---|---|
| Essentials | $89/month | Basic donor management, volunteer tracking, and reporting |
| Growth | $159/month | Advanced grant management, event management, and online forms |
| Complete | $279/month | Full suite of features, including custom development, training, and support |
Reviews:
| Pros | Cons |
|---|---|
| Affordable pricing compared to other CRMs | Limited customization options and outdated interface |
| Easy to learn and use | No mobile app available |
| Robust fundraising and grant management tools | Some users report glitches and delays |
5. Kindful 🤝
Kindful is a cloud-based CRM designed for non-profits that emphasizes simplicity and ease-of-use. With a clean and modern interface, Kindful offers powerful features like donation tracking, campaign management, and reporting.
Features:
- Donor management: track donations, set up giving tiers, and create customized reports
- Campaign management: create and track multi-channel campaigns, including email, social media, and direct mail
- Reporting: generate customizable reports on donor data, fundraising performance, and more
- Integration: connect with popular third-party apps like Mailchimp, Stripe, and QuickBooks
- Automatic data enrichment: enrich your donor data with social and demographic information
Pricing:
| Edition | Pricing | Features |
|---|---|---|
| Basic | $100/month | Basic donor management, campaign management, and reporting |
| Pro | $200/month | Advanced features like automatic data enrichment, integrations, and support |
| Premium | Contact sales | Full suite of features, including custom development, training, and support |
Reviews:
| Pros | Cons |
|---|---|
| Simple and user-friendly interface | Limited customization options compared to other CRMs |
| Robust campaign management and reporting features | No volunteer or grant management features |
| Automatic data enrichment saves time and effort | Some users report bugs and glitches |
Frequently Asked Questions (FAQs) ❓
1. Who can benefit from using a not-for-profit CRM?
Any non-profit organization that wants to streamline its operations, improve communication with supporters, and raise more funds can benefit from using a not-for-profit CRM. Whether you’re a small grassroots organization or a large NGO, a CRM can help you stay organized and effective.
2. How much does a not-for-profit CRM cost?
The cost of a not-for-profit CRM depends on the features you need, the size of your organization, and the provider you choose. Some CRMs offer basic plans for free or at a low cost, while others can cost thousands of dollars per year. It’s important to research your options and choose a CRM that fits your budget and requirements.
3. What features should I look for in a not-for-profit CRM?
Some key features to consider when choosing a not-for-profit CRM include:
- Donor management: track donations, set up recurring donations, create donor profiles
- Fundraising tools: create donation pages, manage campaigns, send thank-you letters
- Volunteer management: recruit and track volunteers, manage shifts, and communicate with them easily
- Event management: plan and execute events, sell tickets, manage attendees, and more
- Reporting: generate customizable reports on donor data, fundraising performance, and more
4. Can I integrate a not-for-profit CRM with other tools I use?
Most not-for-profit CRMs offer integration with popular third-party apps like Mailchimp, QuickBooks, Eventbrite, and more. This can be useful in streamlining your workflows and reducing manual data entry. Check with your CRM provider to see which integrations are available.
5. Is it difficult to learn and use a not-for-profit CRM?
The difficulty of learning and using a not-for-profit CRM depends on the provider you choose and your own familiarity with technology. Some CRMs have a steeper learning curve than others, but most offer training resources, support, and user-friendly interfaces to make the process easier
