The Best CRM Providers for Facebook in 2021: Boost Your Business with Social Media!

Welcome to our comprehensive guide on the top CRM providers for Facebook! Are you tired of sifting through countless options and not knowing which platform will truly help you grow your business on the world’s largest social media network? Look no further! We’ve compiled all the information you need to make an informed decision and take your Facebook game to the next level.

Why CRM Providers are Essential for Your Business on Facebook

As you likely know, Facebook is an incredibly powerful tool for businesses of all sizes. With over 2.85 billion monthly active users, the potential audience for your products or services is vast. However, simply creating and posting content on your business page isn’t enough. You need to be able to track and analyze your performance, respond to customer inquiries and interactions, and connect with potential leads in a meaningful way. That’s where CRM (customer relationship management) providers come in.

By utilizing a CRM platform specifically designed for Facebook, you can streamline your social media strategy, save time, and ultimately increase your revenue. Let’s take a closer look at some of the key benefits of using a CRM provider on Facebook:

Benefit 1: Centralized Dashboard

Rather than jumping back and forth between Facebook and other tools or applications, a CRM provider can give you a central dashboard that allows you to manage everything from one place. You can schedule posts, track metrics, and respond to messages all in one location, which makes your work more efficient and effective.

Benefit 2: Analytics and Insights

A CRM provider can also help you dive deep into the analytics and insights of your Facebook page. By tracking metrics like engagement, reach, and conversions, you’ll gain a better understanding of what content is resonating with your audience and what you can do to improve your social media presence.

Benefit 3: Customizable Dashboards

Depending on the CRM provider you choose, you may have access to fully customizable dashboards that allow you to track the specific metrics that matter most to your business. This level of personalization can help you fine-tune your social media strategy and achieve even better results.

Benefit 4: Customer Relationship Management

Of course, one of the primary goals of using a CRM provider on Facebook is to improve your relationships with customers and leads. With a platform that allows you to easily respond to messages, tag individuals for follow-up, and track interactions, you’ll be able to provide top-notch customer service and build strong relationships with your audience.

Benefit 5: Campaign Management

Lastly, many CRM providers offer advanced features for campaign management, such as A/B testing, targeting options, and tracking tools. By using a platform that has these features built-in, you can get even more creative with your Facebook marketing strategy and see better results.

The Top CRM Providers for Facebook

Now that you understand the benefits of using a CRM provider on Facebook, let’s dive into some of the best options available in 2021!

CRM Provider Key Features Pricing
HubSpot CRM Customizable dashboards, multi-channel communication, contact management Free; paid plans from $50/month
Zoho CRM Advanced analytics, web forms, workflow automation Free; paid plans from $12/month
Pipedrive Mobile app, integrations with other tools, customizable pipelines Paid plans from $15/month
Freshsales Lead scoring, AI chatbot, website tracking Free trial; paid plans from $12/month
Agile CRM Social media integrations, gamification, email tracking Free; paid plans from $14.99/month

Of course, there are many other options to choose from depending on your specific needs and budget. Be sure to thoroughly research any CRM provider before making a decision.

Frequently Asked Questions

What is a CRM provider?

A CRM provider is a platform or tool that helps businesses manage their customer interactions and relationships. Specifically for Facebook, a CRM provider can help businesses streamline their social media strategies and improve customer service.

Do I need a CRM provider for Facebook?

While it’s possible to manage your Facebook page without a CRM provider, utilizing one can save you time, improve your analytics, and enhance your relationships with customers and leads.

Can I use a general CRM platform for Facebook, or should I choose one specifically for social media?

While there are many general CRM platforms that could work for managing your Facebook page, choosing one that is specifically designed for social media is likely to give you more targeted features and better results.

How do I choose the best CRM provider for my business on Facebook?

Start by defining your goals and what you hope to achieve on Facebook. Then, research different CRM providers, read reviews, and consider factors like pricing, features, and ease of use.

Is it possible to use multiple CRM providers for my business on Facebook?

Yes, depending on your needs and budget, you may choose to use different CRM providers for different aspects of your Facebook page or broader marketing strategy. However, be sure to avoid duplicating efforts and creating confusion among your team.

Can a CRM provider help me run Facebook ads?

While some CRM providers offer advanced features for campaign management, not all of them will include tools for running Facebook ads. Be sure to research the specific features of each provider before making a decision.

How much should I expect to pay for a CRM provider for Facebook?

Pricing for CRM providers can vary widely depending on the provider and the features you need. Some providers offer free plans with limited features, while others will charge several hundred dollars per month for advanced options. Do your research and choose a provider that fits within your budget.

Can a CRM provider integrate with other tools and platforms I use for my business?

Yes, many CRM providers offer integrations with other tools and platforms like email marketing software, e-commerce platforms, and project management tools. Be sure to research the specific integrations offered by each provider.

What metrics should I be tracking on Facebook with my CRM provider?

The specific metrics you should be tracking will depend on your business goals and social media strategy. However, some common metrics to consider include reach, engagement, conversions, and customer satisfaction.

Will using a CRM provider on Facebook guarantee business growth?

While using a CRM provider can certainly help you improve your social media strategy and customer relationships, it’s not a guaranteed path to business growth. You’ll still need to put in the work and make smart decisions to see results.

Do I need any special skills or training to use a CRM provider on Facebook?

While some CRM providers may have a steeper learning curve than others, most will be user-friendly enough for business owners or marketers of all skill levels. If you’re concerned about the technical aspects, choose a provider that offers robust customer support and resources.

Is it necessary to have a Facebook business page to use a CRM provider?

Yes, in order to use a CRM provider for Facebook, you’ll need to have an existing Facebook business page. If you don’t have one yet, be sure to create one before signing up for a CRM provider.

Can I try out a CRM provider before committing to a paid plan?

Yes, many CRM providers offer free trials or limited-feature free plans so you can test out the platform before committing to a paid plan.

Will using a CRM provider on Facebook take up too much of my time?

While there may be a learning curve as you get started with a CRM provider, the eventual time savings and increased efficiency should more than make up for any initial investment. Plus, you can always start small and gradually add features as you get comfortable with the platform.


Congratulations! You now have all the information you need to choose the right CRM provider for your business on Facebook. Remember to carefully consider your goals and budget, read reviews, and take advantage of free trials when possible. With the right CRM provider at your side, you’ll be able to streamline your Facebook strategy, connect with customers and leads, and ultimately grow your business!

Thank you for reading, and happy CRM hunting!


The information provided in this article is for educational and informational purposes only. It is not intended to be a substitute for professional advice or services. Always do your own research and consult with a qualified professional before making any decisions related to your business or finances.