The Best CRM for Email and Chat: Boost Your Business Communications Today

Welcome to the Ultimate Guide for Choosing the Best CRM for Email and Chat!

Are you tired of juggling multiple platforms for customer relationship management, email marketing, and chat communication? Do you want to streamline and automate your business communication processes? Look no further than choosing the best CRM for email and chat!

A CRM, or Customer Relationship Management software, helps businesses organize and manage their interactions with customers and prospects efficiently. An ideal CRM should not only provide email and chat communication features, but also offer analytics, automation, integrations, and customization options to suit your unique business requirements.

In this article, we will dive deep into the world of CRMs for email and chat, compare and review some of the top options available, answer frequently asked questions, and provide actionable insights to supercharge your business communication strategies. Let’s get started!

What to Look for in a CRM for Email and Chat?

Before we explore the best CRM options, let’s understand what features and functionalities are essential to consider when selecting a CRM for email and chat:

Email Integration

Does the CRM allow importing and exporting of customer email data seamlessly? Can you customize and automate email campaigns easily?

Chat Integration

Does the CRM offer real-time chat capabilities with customers and team members? Is it mobile-friendly and user-friendly?

Analytics and Reporting

Does the CRM provide detailed insights into your email and chat performance, such as open rates, click-through rates, reply rates, and resolution times? Can you generate reports and dashboards quickly?


Does the CRM allow you to create and automate workflows for email and chat communication, such as lead nurturing, follow-up messages, and support tickets?


Does the CRM integrate with your existing tools, such as marketing automation software, social media platforms, e-commerce platforms, and helpdesk software?


Does the CRM allow you to customize your email and chat templates, branding, permissions, and access rights?


Is the CRM affordable and scalable for your business size and needs? Are there any hidden costs or limitations to be aware of?

The 7 Best CRMs for Email and Chat:

Without further ado, let’s review the top 7 CRMs for email and chat:

CRM Email Integration Chat Integration Analytics and Reporting Automation Integrations Customization Pricing
Hubspot Free to $3,200/month
Salesforce $25 to $300/month/user
Zoho CRM $18 to $45/month/user
Pipedrive $12.50 to $99/month/user
Zendesk Sell $19 to $99/month/user
Freshsales $12 to $79/month/user
Copper $19 to $119/month/user

Now, let’s take a closer look at each CRM in detail:

1. Hubspot

Hubspot CRM is a popular choice for businesses of all sizes, thanks to its robust email marketing, chat, and sales features, all available for free. However, the paid version offers advanced features such as marketing automation, lead scoring, and custom reporting.

2. Salesforce

Salesforce is a market leader in CRM software, offering a powerful suite of email and chat features, including email templates, real-time chat, and AI-powered insights. However, it can be costly for small businesses.

3. Zoho CRM

Zoho CRM offers an affordable and user-friendly CRM solution with an excellent range of email and chat features, including email campaigns, chatbots, and social media integration.

4. Pipedrive

Pipedrive is a sales-focused CRM that provides a range of email and chat features, such as email tracking, contact history, and live chat. It’s great for small businesses, startups, and solopreneurs.

5. Zendesk Sell

Zendesk Sell is an intuitive and modern CRM that offers seamless email and chat integration, sales automation, and pipeline management features. It’s ideal for small to mid-sized businesses.

6. Freshsales

Freshsales is a CRM that prioritizes email and chat communication for sales teams, with features such as email campaigns, chatbots, and lead scoring. It’s best suited to small and growing businesses.

7. Copper

Copper is a simple and easy-to-use CRM that focuses on email and chat communication for small businesses. It offers an intuitive interface, email automation, and a mobile app for on-the-go access.

Frequently Asked Questions About CRMs for Email and Chat

1. What is a CRM?

A CRM, or customer relationship management, software helps businesses manage and track their interactions with customers and prospects, often through email, chat, and social media.

2. How do I choose the right CRM for my business?

You can start by assessing the features, integrations, and pricing of various CRMs, and then aligning them with your business needs and goals. You can also look for user reviews, demos, and free trials to test them out.

3. What are the benefits of using a CRM for email and chat?

A CRM can improve your business communications by centralizing your customer data, automating your email and chat workflows, providing analytics insights, and enhancing your customer experience overall.

4. Can I integrate my existing email and chat tools with a CRM?

Yes, many CRMs offer integrations with popular email marketing and chat platforms, such as Mailchimp and Slack, to streamline your communication processes.

5. Do I need technical skills to use a CRM?

No, most CRMs are designed to be user-friendly, with intuitive interfaces and drag-and-drop features. However, some advanced features may require technical expertise or training.

6. How much does a CRM for email and chat cost?

The costs of a CRM can vary widely, depending on the vendor, the features, and the number of users. You can find free, low-cost, and enterprise-level options, so it’s essential to choose one that fits your budget and scalability needs.

7. How can I ensure data security and privacy with a CRM?

You can choose a CRM that complies with industry standards and regulations, such as GDPR or CCPA, and offers features such as data encryption, access controls, and audit trails.

Conclusion: Choose the Best CRM for Your Business Communication Needs

Choosing the best CRM for email and chat can help your business streamline your communication processes, improve your customer experience, and achieve your growth goals. By considering your feature requirements, integration needs, and pricing options, you can find a CRM that fits your unique business needs.

Our review of the top 7 CRMs for email and chat showed that Hubspot, Salesforce, Zoho CRM, Pipedrive, Zendesk Sell, Freshsales, and Copper offer powerful and varied solutions for businesses of all sizes and industries.

Don’t wait to upgrade your business communication strategy with the best CRM for email and chat. Start exploring and testing your options today, using the insights and information provided in this article.


The information provided in this article is for educational and informational purposes only and should not be construed as professional advice. The writer and publisher of this article do not endorse any particular CRM or vendor, and readers should do their due diligence before making any purchasing decisions.