Revolutionize Your Online Business with CRM Software for BigCommerce


Greetings, dear readers!

If you own an online business, you’ll know how crucial it is to keep your customers happy. The world of e-commerce is rapidly growing and becoming more competitive, and customers have high expectations for their online shopping experience. This is why incorporating a CRM software into your BigCommerce store can make a significant difference in the way you interact with your customers.

Customer Relationship Management (CRM) software for BigCommerce is an all-in-one solution that enables businesses to manage their customer’s interactions seamlessly. With CRM software, you can nurture and grow your customer relationships, automate your sales and marketing processes, and collect valuable data that can help improve your business’s performance.

But, with so many CRM options out there, how do you know which one is the best fit for your BigCommerce store? Do not worry! This article has everything you need to know about CRM software for BigCommerce. Read on to discover the benefits, features, and the best CRM software options for your business.

What is CRM Software for BigCommerce?

CRM software for BigCommerce is a type of software that enables businesses to manage their customer interactions, data, and information in a centralized system. This software is designed to help businesses streamline their sales, marketing, and customer service processes by providing integrated tools that automate and improve these functions.

Some of the features of CRM software for BigCommerce include:

Features Description
Lead and contact management Manage your customer’s interactions and data in one place
Sales automation Automate repetitive sales tasks such as sending follow-up emails or scheduling appointments
Marketing automation Streamline your marketing campaigns with automated tools, such as email marketing
Customer service and support Provide better customer service by tracking customer interactions, inquiries, and complaints
Reporting and analytics Collect valuable data to help improve your business’s performance and make data-driven decisions

Why Do You Need CRM Software for BigCommerce?

CRM software for BigCommerce is essential for businesses that want to grow and scale their operations. Here are some of the benefits of using CRM software:

Improves Customer Relationship Management

CRM software helps businesses build strong and long-lasting relationships with their customers. By managing customer interactions in one place, businesses can easily track customer behavior, preferences, and purchase history. This information can be used to personalized customer communication, understand their needs and preferences, and offer them the best possible experience.

Streamlines Sales and Marketing Processes

CRM software helps automate sales and marketing processes, freeing up more time for the business to focus on other essential tasks. With CRM, businesses can easily segment customers based on their behavior or preferences, create targeted marketing campaigns, and track the success of those campaigns.

Provides Valuable Insights and Data

CRM software helps businesses collect valuable data about their customers, sales, and marketing efforts. This data can be used to analyze business performance, identify trends, and make data-driven decisions. For example, businesses can use data to identify which marketing campaigns are generating the most revenue or which products are the most popular amongst their customers.

Increases Efficiency and Productivity

CRM software helps businesses save time and increase efficiency by automating repetitive tasks and streamlining processes. This means that businesses can focus on other essential tasks, such as product development or customer service. Additionally, CRM software centralizes all customer data and information, making it easier for businesses to access or share information among team members.

The Best CRM Software Options for BigCommerce

Now that you know the benefits of CRM software for BigCommerce, here are some of the best options available:

1. HubSpot CRM

HubSpot CRM is a free, all-in-one CRM software that provides businesses with robust features, such as contact management, marketing automation, and reporting and analytics. HubSpot integrates seamlessly with BigCommerce, allowing businesses to automate their sales and marketing processes.

2. Salesforce

Salesforce is a customizable CRM software that provides businesses with a suite of tools to manage their customer’s interactions, data, and information. Salesforce also offers advanced features such as AI-powered analytics and customer engagement tools.

3. Zoho CRM

Zoho CRM is a cloud-based CRM software that provides businesses with features such as lead generation, contact management, and sales automation. Zoho integrates well with BigCommerce, and its mobile app allows businesses to manage their customers’ interactions on the go.

4. Pipedrive

Pipedrive is a simple, yet powerful CRM software that helps businesses manage their sales processes. Pipedrive provides features such as sales pipeline management, contact management, and email integration. Pipedrive also integrates well with BigCommerce and other e-commerce platforms.

Frequently Asked Questions (FAQs)

Q1. What is CRM software?

CRM software stands for Customer Relationship Management software. It is designed to help businesses manage their customer interactions, data, and information in a centralized system.

Q2. What are the benefits of using CRM software for BigCommerce?

CRM software helps businesses improve customer relationship management, streamline sales and marketing processes, provide valuable insights and data, and increase efficiency and productivity.

Q3. What features should I look for in a CRM software for BigCommerce?

Look for CRM software that provides contact management, sales automation, marketing automation, customer service and support, and reporting and analytics features.

Q4. Do I need to have coding skills to use CRM software for BigCommerce?

No. Most CRM software for BigCommerce is designed to be user-friendly and intuitive, with drag and drop interfaces and easy-to-use tools.

Q5. Can I integrate CRM software with my BigCommerce store?

Yes. Most CRM software provides integration options with BigCommerce and other e-commerce platforms.

Q6. How much does CRM software for BigCommerce cost?

CRM software for BigCommerce can range from free to several hundred dollars a month, depending on the features and functionalities you need.

Q7. Can I try CRM software for BigCommerce before I buy it?

Yes. Most CRM software providers offer free trials or demos to help businesses decide if the software is right for them.


In conclusion, CRM software for BigCommerce is essential for businesses that want to grow and scale their operations. By streamlining sales and marketing processes, improving customer relationship management, and providing valuable insights and data, businesses can better understand their customers’ needs and preferences and offer them the best possible experience. If you are looking for the best CRM software for your BigCommerce store, consider HubSpot CRM, Salesforce, Zoho CRM, or Pipedrive. With the right CRM software, you can take your online business to the next level.

Take Action

Do not wait any longer to incorporate CRM software into your BigCommerce store. Look for a software provider that meets your business’s needs and try their software today. Give your business the boost it needs to succeed in the competitive world of e-commerce.


The information provided in this article is for general information purposes only. We do not endorse or recommend any particular product or service mentioned in this article. It is your responsibility to conduct your research and due diligence before purchasing any CRM software for your BigCommerce store.