How to Prepare for Microsoft Dynamics CRM Certification Exam


Welcome, fellow CRM enthusiasts! Whether you’re a seasoned professional or a newcomer to the world of Customer Relationship Management, it’s always an exciting challenge to pursue the Microsoft Dynamics CRM Certification. The certification exam is a rigorous assessment of your skills and knowledge in using and configuring Dynamics CRM to meet business objectives, and passing it can boost your career prospects and professional credibility. However, to achieve this milestone, proper preparation is key. In this article, we’ll guide you through the essential steps and strategies to prepare for the Microsoft Dynamics CRM Certification Exam with confidence and effectiveness.

1. Understand the Exam Structure and Content:

Before starting your preparation, it’s crucial to have a clear understanding of what the exam entails and what topics it covers. The Microsoft Dynamics CRM Certification Exam focuses on assessing your proficiency in Dynamics CRM installation, configuration, customization, integration, and administration. The exam format usually consists of multiple-choice questions and scenarios-based tasks that test your theoretical knowledge and practical skills in various Dynamics CRM areas. You need to score at least 700 out of 1000 to pass the exam. To obtain the most up-to-date information about the exam objectives, format, and registration process, you can visit the official Microsoft website and read the exam details carefully.

2. Align Your Learning Goals with Your Experience and Job Role:

While studying for the exam, it’s essential to align your learning goals with your current level of experience and job role. For example, if you’re a developer, your focus should be on learning how to use the Dynamics CRM SDK, write plugins, workflows, and custom code. If you’re an administrator, you should master the configuration of entities, forms, views, and security roles, as well as monitoring and troubleshooting the system. If you’re a functional consultant, you need to understand how to design and implement business processes, workflows, dashboards, and reports that match the customer’s needs. Therefore, avoid studying topics that are not relevant to your job or level of expertise, as this can waste your time and reduce your motivation.

3. Use Official Microsoft Resources and Practices Tests:

Microsoft provides numerous resources and tools to help you prepare for the Dynamics CRM Certification Exam. Some of the recommended sources are:

Resource Type Description
Microsoft Dynamics Learning Portal An online platform that provides on-demand training courses, e-books, and virtual labs on Dynamics 365 and related topics.
Microsoft Dynamics Community A forum where you can ask questions, share knowledge, and interact with other CRM professionals.
Microsoft Dynamics CRM Resource Center A collection of whitepapers, case studies, and videos that cover Dynamics CRM best practices and solutions.
Microsoft Official Practice Tests A set of practice exams that simulate the actual exam format and provide feedback on your performance.

Using these resources in combination can help you develop a solid understanding of Dynamics CRM concepts and the practical skills needed to pass the exam. Don’t hesitate to practice, practice, and practice, as much as possible, using the sample questions and scenarios provided by Microsoft Official Practice Tests.

4. Attend Relevant Training Courses and Webinars:

In addition to self-study, attending official training courses and webinars can enhance your preparation for the Dynamics CRM Certification Exam. Microsoft offers various training options, both in-person and online, that cover different Dynamics CRM areas and levels. Some of the popular courses are:

Course Title Description
Installation and Deployment in Microsoft Dynamics 365 A course that teaches how to install, configure, and manage Dynamics 365 instances and components.
Customization and Configuration in Microsoft Dynamics 365 A course that covers how to customize the Dynamics 365 entities, forms, views, and business logic using out-of-the-box tools.
Extending Dynamics 365 Customer Engagement A course that explains how to extend Dynamics 365 functionality using the SDK, web services, and integrations with other applications.
Customer Service in Microsoft Dynamics 365 A course that focuses on how to design and deliver customer service solutions using Dynamics 365 Service module features.

Attending these courses can help you gain practical experience and interact with expert instructors and peers who share their tips and insights. Moreover, you can get a certificate of attendance that shows your commitment to professional development.

5. Join Study Groups and Discuss with Peers:

Learning doesn’t have to be a solitary activity. Joining study groups and forums can provide you with a collaborative and supportive environment to share your questions, ideas, and challenges related to the Dynamics CRM Certification Exam. You can benefit from different perspectives and feedback from peers who have diverse backgrounds and experiences. Some of the popular study groups and forums for Dynamics CRM professionals are:

Study Group/Forum Title Description
Microsoft Dynamics CRM User Group (CRMUG) A membership-based community that offers networking, training, and advocacy for Dynamics CRM users and professionals.
Dynamics CRM Reddit A subreddit where you can discuss topics related to Dynamics CRM, ask questions, and share resources.
Dynamics Community A global community that provides access to forums, blogs, events, and user groups for Dynamics products and services.

By joining these communities, you can expand your network, learn from others, and get inspired by success stories and best practices.

6. Stay Up-to-Date with the Latest Dynamics CRM Release:

The Dynamics CRM platform is constantly evolving, and new features and enhancements are released frequently. Therefore, it’s essential to keep yourself up-to-date with the latest updates and changes, as they can affect the exam content and format. You can subscribe to the Dynamics 365 Release Notes, attend webinars and events, follow Dynamics CRM blogs and social media channels, and participate in user groups to stay informed about the latest news and trends related to Dynamics CRM. Moreover, Microsoft releases new training materials and courses that cover the latest features, so make sure to check them out regularly.

7. Manage Your Time and Stress:

Preparing for the Dynamics CRM Certification Exam can be overwhelming and stressful, especially if you have a busy schedule or other responsibilities. Therefore, it’s crucial to manage your time effectively and plan your study sessions in advance. Create a study plan that outlines your goals, timelines, and milestones. Allocate sufficient time for reviewing the exam objectives, reading the documentation, practicing the sample questions, and taking the practice tests. Don’t procrastinate, and avoid cramming sessions, as they can reduce your retention and increase your stress levels. Moreover, take care of your physical and mental health by getting enough sleep, exercise, and healthy food, and taking breaks when needed.


Q1. What is the recommended prerequisite for the Dynamics CRM Certification Exam?

A1. Microsoft recommends that you have at least two years of experience in implementing, configuring, and maintaining Dynamics CRM solutions. You should also have a basic understanding of relational database concepts, web services, and business processes.

Q2. Can I take the Dynamics CRM Certification Exam online, or do I need to attend an exam center?

A2. You can take the Dynamics CRM Certification Exam online, using a remote proctoring service provided by a third-party company, or attend an exam center, depending on your preference and availability. However, keep in mind that online proctoring has specific technical and environmental requirements, and you need to make sure you meet them before scheduling the exam.

Q3. How much does the Dynamics CRM Certification Exam cost?

A3. The Dynamics CRM Certification Exam fee varies by region and currency. You can check the current price on the Microsoft website, or contact the Microsoft Regional Service Center for more information.

Q4. How many times can I retake the Dynamics CRM Certification Exam if I fail?

A4. If you fail the Dynamics CRM Certification Exam, you can retake it after 24 hours, with no limit on the number of attempts. However, you need to pay the full exam fee for each attempt.

Q5. Are there any discounts or promotions available for the Dynamics CRM Certification Exam?

A5. Microsoft occasionally offers discounts and promotions for the Dynamics CRM Certification Exam, such as free retake voucher or bundle discount with training courses. You can check the Microsoft Learning website regularly or subscribe to the Microsoft Newsletter to stay updated about the latest offers.

Q6. Can I use third-party study materials and practice exams to prepare for the Dynamics CRM Certification Exam?

A6. While Microsoft recommends using official resources and practice tests to prepare for the Dynamics CRM Certification Exam, you can also use third-party study materials that align with the exam objectives and cover the relevant topics. However, make sure that the materials are up-to-date, legitimate, and reliable, as some unauthorized resources may contain inaccurate or outdated information.

Q7. How long is the Dynamics CRM Certification valid, and how do I renew it?

A7. The Dynamics CRM Certification is valid for two years from the date you pass the exam. To renew your certification, you need to take and pass a relevant Microsoft Certification Exam or complete a Microsoft Official Learning Product.


Congratulations! You have reached the end of our comprehensive guide on how to prepare for the Microsoft Dynamics CRM Certification Exam. We hope you found it informative, practical, and inspiring. Remember that passing the exam requires dedication, perseverance, and a systematic approach to learning and practicing. Don’t get discouraged by the challenges or setbacks you may encounter on the way, and keep your eyes on the prize. Once you earn the Dynamics CRM Certification, you can enjoy the benefits of enhanced skills, marketability, and recognition, and take your CRM career to new heights. Best of luck in your preparation, and may the Dynamics be with you!


Here are some of the sources we used to prepare this article:

  • Microsoft Dynamics Certification website:
  • Microsoft Dynamics Learning Portal:
  • Microsoft Dynamics Community:
  • CRMUG website:
  • Dynamics CRM Reddit:


The information provided in this article is for educational and informational purposes only and does not constitute professional advice or guarantee exam success. Microsoft reserves the right to change the exam objectives, format, and content at any time without notice. Therefore, we recommend that you consult the official Microsoft sources and resources and use your judgement and discretion when preparing for the Dynamics CRM Certification Exam. We are not responsible for any consequences, damages, or losses resulting from the use or misuse of the information provided herein. Use at your own risk.

How to Prepare for Microsoft Dynamics CRM Certification Exam