How to Integrate Your CRM with Skype for Business for Calling

Greetings, business owners and professionals! In this digital age, communication is key to the success of any business. With the rise of remote work and online transactions, finding effective ways to connect with your clients and team members is crucial. That’s why integrating your CRM with Skype for Business for calling is a smart move.

Coupling Skype for Business with your CRM can save you time and money while improving productivity and customer satisfaction. In this article, we will guide you through the process of integrating your CRM with Skype for Business for calling. We’ll also provide you with helpful tips and tricks to make the most of this dynamic duo.

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Why You Should Integrate Your CRM with Skype for Business for Calling

Before we dive into the technical details, let’s talk about why you should integrate your CRM with Skype for Business for calling.

Firstly, CRM stands for customer relationship management, and it helps you manage your customer interactions and data. Integrating your CRM with Skype for Business for calling ensures that you have a 360-degree view of your customer’s history, including previous calls and interactions, as well as important notes and details.

Secondly, Skype for Business is a popular communication tool used by millions of professionals worldwide. It offers features like instant messaging, file sharing, and video calls, making it ideal for remote teams and business partners. With built-in integration capabilities, Skype for Business is perfect for bringing virtual teams together.

Lastly, integrating your CRM with Skype for Business for calling will save you time and money. Instead of switching back and forth between different tools, you can make and receive calls directly from your CRM. This ensures that all calls are logged and tracked, providing valuable insights into customer behavior and preferences.

How to Integrate Your CRM with Skype for Business for Calling

Now that we’ve gone over the benefits of integrating your CRM with Skype for Business, let’s dive into the details. Here are the steps you need to follow to integrate your CRM with Skype for Business for calling:

Step	Description
Step 1	Choose a CRM that has integration capabilities with Skype for Business.
Step 2	Install the Skype for Business plugin for your chosen CRM.
Step 3	Configure the Skype for Business plugin according to your preferences.
Step 4	Connect your Skype for Business account to your CRM.
Step 5	Start making and receiving calls directly from your CRM.

Step 1: Choose a CRM that has integration capabilities with Skype for Business

Not all CRMs have integration capabilities with Skype for Business. Therefore, it’s important to choose a CRM that meets your specific communication needs. Here are some of the CRMs that offer integration capabilities with Skype for Business:

Microsoft Dynamics CRM
Salesforce CRM
HubSpot CRM
Zendesk CRM
Oracle CRM

Choosing the right CRM for your business depends on your budget, the size of your team, and the features you need. Make sure to do your research and choose a CRM that integrates with Skype for Business and meets your specific requirements.

Step 2: Install the Skype for Business plugin for your chosen CRM

Once you’ve chosen a CRM that integrates with Skype for Business, the next step is to install the Skype for Business plugin for that CRM. The process of installing the plugin may vary depending on the CRM you choose. Here are some general steps to follow:

Go to the plugin marketplace for your chosen CRM.
Search for the Skype for Business plugin.
Download the plugin.
Follow the installation instructions provided by your CRM.

Once the plugin is installed, you’re ready to move on to the next step.

Step 3: Configure the Skype for Business plugin according to your preferences

The next step is to configure the Skype for Business plugin according to your preferences. This includes setting up your user profile, privacy settings, and call settings. Here are some things to consider:

Set up your user profile: Make sure your contact information is up to date and your profile picture is professional.
Adjust your privacy settings: Choose who can see your presence status and who can contact you.
Configure call settings: Choose your audio and video devices, as well as your call forwarding options.

Customizing your Skype for Business settings according to your preferences will save you time and ensure that you’re using the tool to its full potential.

Step 4: Connect your Skype for Business account to your CRM

Once your plugin is installed and configured, the next step is to connect your Skype for Business account to your CRM. The process of connecting your accounts may vary depending on the CRM you choose. Here are some general steps to follow:

Open your CRM and go to the integrations settings.
Look for the Skype for Business integration option.
Click on connect and enter your Skype for Business user credentials.
Authorize the connection between your CRM and Skype for Business.

Once your accounts are connected, you’re ready to make and receive calls through your CRM.

Step 5: Start making and receiving calls directly from your CRM

The final step is to start making and receiving calls directly from your CRM. This is where the real magic happens! Here’s how to do it:

Go to your CRM and search for the customer or contact you want to call.
Click on the Skype for Business icon next to their name.
A new window will pop up with the Skype for Business call options.
Choose your call settings and click on call.
Your call will go through and be logged in your CRM.

And that’s it! You’re now ready to enjoy the benefits of integrating your CRM with Skype for Business for calling.

FAQs

Q1. Can I use Skype for Business with any CRM?

No, not all CRMs have integration capabilities with Skype for Business. However, there are many popular CRMs that offer Skype for Business integration, including Microsoft Dynamics CRM, Salesforce CRM, HubSpot CRM, Zendesk CRM, and Oracle CRM.

Q2. What are the benefits of integrating my CRM with Skype for Business for calling?

Integrating your CRM with Skype for Business for calling offers many benefits, including a 360-degree view of your customer’s history, improved productivity and customer satisfaction, and time and money savings.

Q3. How do I configure the Skype for Business plugin?

Configuring the Skype for Business plugin involves setting up your user profile, adjusting your privacy settings, and configuring your call settings. These settings can be customized according to your preferences.

Q4. How do I connect my Skype for Business account to my CRM?

Connecting your Skype for Business account to your CRM involves going to the integrations settings in your CRM, looking for the Skype for Business integration option, connecting your accounts, and authorizing the connection.

Q5. Can I make and receive calls directly from my CRM?

Yes, once your CRM is integrated with Skype for Business, you can make and receive calls directly from your CRM.

Q6. Will all my calls be logged in my CRM?

Yes, all calls made through your CRM using Skype for Business will be logged and tracked in your CRM.

Q7. Can I use Skype for Business for video calls?

Yes, Skype for Business offers video calling capabilities in addition to instant messaging and file sharing. It’s a comprehensive communication tool that can be used for remote work and virtual team meetings.

Conclusion

Integrating your CRM with Skype for Business for calling can save you time and money while improving productivity and customer satisfaction. By following the simple steps outlined in this article, you can set up your CRM and Skype for Business integration quickly and easily.

Don’t miss out on the benefits of this dynamic duo. Start integrating your CRM with Skype for Business for calling today!

Closing Disclaimer

The information provided in this article is for educational and informational purposes only. We do not claim responsibility for any damages or losses that may arise from using the information provided in this article. Always consult with a qualified professional before implementing any changes to your business operations.