How to Install Microsoft CRM: A Comprehensive Guide


Greetings to all IT enthusiasts and business owners out there! Are you looking for an effective way to streamline your business processes and enhance customer relations? Look no further than Microsoft Dynamics 365 Customer Relationship Management (CRM) software. With its customizable features and intuitive interface, Microsoft CRM can help you manage your sales, marketing, and customer service operations with ease.

However, the installation process can be tricky and daunting, especially for those who are not familiar with the technical aspects of software installation. But fret not, for this article will guide you step-by-step on how to install Microsoft CRM on your computer or server.

Before we dive into the installation process, let us first discuss the system requirements and prerequisites for Microsoft CRM.

System Requirements and Prerequisites

Before you begin installing Microsoft Dynamics 365 CRM, it is crucial to ensure that your computer or server meets the minimum system requirements. The following are the system requirements for Microsoft Dynamics 365 CRM:

System Requirements Minimum Specifications
Operating System Windows Server 2012 R2 or later, or Windows 8.1 or later
Processor Minimum 1.5 GHz, dual-core or higher
RAM Minimum 4 GB
Hard Disk Space Minimum 10 GB
Browser Internet Explorer 11, Microsoft Edge, Mozilla Firefox, Google Chrome, or Safari

In addition to the system requirements, there are also some prerequisites that must be installed before you can install Microsoft CRM. These prerequisites include:

Windows Server Roles and Features

Before installing Microsoft CRM, make sure that the following Windows Server Roles and Features are installed:

  • .NET Framework 4.6.2 or later
  • Application Server Role
  • Web Server (IIS) Role
  • Windows Identity Foundation (WIF)

SQL Server Requirements

Microsoft CRM requires SQL Server to be installed on the same computer or server. Make sure that SQL Server meets the following requirements:

  • SQL Server 2016 or later
  • SQL Server Reporting Services (SSRS) must be installed and configured
  • Full-Text Search must be installed and enabled

Installation Process

Now that we have covered the system requirements and prerequisites, let us proceed to the installation process. Follow the steps below to install Microsoft CRM:

Step 1: Download Microsoft Dynamics 365 CRM

First, download Microsoft Dynamics 365 CRM from the official Microsoft website or through the Microsoft Download Center. You will need to sign in with your Microsoft account to begin the download.

Step 2: Run the Setup Wizard

Once the download is complete, locate the downloaded file and run the setup wizard by double-clicking on it. The setup wizard will guide you through the installation process.

Step 3: Choose Installation Type

The setup wizard will prompt you to choose between two installation types: On-Premises or Online. For this guide, we will be focusing on the On-Premises installation type. Choose On-Premises and click Next.

Step 4: Accept License Terms

Read and accept the license terms by clicking on the checkbox and clicking Next.

Step 5: Choose Installation Options

You will be prompted to choose the installation options for Microsoft CRM. Choose the desired options and click Next. The options include:

  • Server Language
  • Client Language Packs
  • Email Router
  • Microsoft Dynamics 365 Reporting Extensions
  • Sample Data
  • Installation Location

Step 6: Specify SQL Server Instance

Specify the SQL Server instance where you want to install Microsoft CRM. Make sure that the SQL Server meets the requirements mentioned earlier. Click Next once you have entered the SQL Server instance.

Step 7: Specify Organization Name and User Details

You will be prompted to enter the organization name for Microsoft CRM as well as user details such as name, email address, and phone number. Enter the required details and click Next.

Step 8: Configure Email Router

If you have chosen to install the Email Router, you will be prompted to configure it. Enter the required details such as the email server and credentials, and click Next.

Step 9: Install Microsoft CRM

Review the installation summary and click Install to begin the installation process. The installation process may take several minutes to complete, depending on your computer or server specifications.

Step 10: Complete Post-Installation Configuration

Once the installation is complete, you will need to perform post-installation configuration to ensure that Microsoft CRM is up and running. This involves configuring the Server URL, Email Settings, and System Settings. Follow the on-screen instructions to complete the post-installation configuration.


Q1: Can I install Microsoft CRM on a virtual machine?

A: Yes, you can install Microsoft CRM on a virtual machine. However, make sure that the virtual machine meets the minimum system requirements.

Q2: Is Microsoft CRM compatible with Microsoft Office?

A: Yes, Microsoft CRM is compatible with Microsoft Office. You can integrate Microsoft CRM with Microsoft Outlook, Excel, and Word.

Q3: Do I need to purchase a license to use Microsoft CRM?

A: Yes, you need to purchase a license to use Microsoft CRM. You can purchase a license through the Microsoft Volume Licensing program or from a Microsoft partner.

Q4: Can I customize Microsoft CRM to fit my business needs?

A: Yes, Microsoft CRM is highly customizable. You can customize the user interface, forms, workflows, and business processes to fit your business needs.

Q5: Can I access Microsoft CRM from a mobile device?

A: Yes, you can access Microsoft CRM from a mobile device through the Microsoft Dynamics 365 mobile app.

Q6: Can I import data from other CRM systems to Microsoft CRM?

A: Yes, you can import data from other CRM systems to Microsoft CRM using the Data Import Wizard.

Q7: Is technical support available for Microsoft CRM?

A: Yes, technical support is available for Microsoft CRM. You can contact Microsoft support through phone, email, or chat.


Congratulations! You have now successfully installed Microsoft Dynamics 365 Customer Relationship Management software on your computer or server. With its user-friendly interface, customizability, and advanced features, Microsoft CRM can help improve your business processes and enhance customer relations.

If you encounter any issues during the installation process or have any questions, do not hesitate to contact Microsoft support for assistance. We hope that this comprehensive guide has been helpful and informative for you.

Take your business to the next level with Microsoft Dynamics 365 CRM today!

Closing Disclaimer

The information provided in this article is solely for educational and informational purposes. The author and publisher of this article do not offer any warranty or guarantee about the completeness, accuracy, and reliability of the information provided. The reader is solely responsible for any actions taken based on the information provided in this article.

How to Install Microsoft CRM: A Comprehensive Guide