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Better Understanding the Issue
Are you encountering the “CRM for Outlook the selected action cannot be completed while a sync” error? This error usually occurs when syncing data between a Microsoft Dynamics CRM server and Outlook client. It can be frustrating, especially when you’re in the middle of an important task.
But don’t worry! We’re here to help you fix this issue and get you back to working with ease. In this article, we’ll provide you with all the information you need to resolve this error and get your CRM for Outlook up and running smoothly.
What Causes the “Selected Action Cannot Be Completed While a Sync” Error?
To better understand the root cause of this error, let’s take a closer look at how the CRM for Outlook synchronization works. The synchronization process involves updating and uploading data to the server, downloading new data, and resolving conflicts between the server and local database.
When there is a conflict between the data on the server and local database, the synchronization process cannot proceed, leading to the “Selected Action Cannot Be Completed While a Sync” error. This error can occur due to several reasons, including:
| Reasons for Error | Possible Solutions |
|---|---|
| The server is offline or inaccessible. | Check your internet connection and ensure that the server is online and accessible. |
| The data on the server and local database is out of sync. | Perform a full synchronization to update the data on the local database and resolve any conflicts. |
| Outdated CRM for Outlook client. | Update your CRM for Outlook client to the latest version. |
| Conflict with other Outlook add-ins. | Disable other Outlook add-ins and restart Outlook to check if the issue is resolved. |
| Insufficient permissions or access to the CRM server. | Check your user permissions and ensure that you have access to the CRM server. |
How to Fix the “Selected Action Cannot Be Completed While a Sync” Error?
Step 1: Check Your Internet Connection
The first step in fixing this error is to check your internet connection. Make sure that your device is connected to a stable network and that the server you’re trying to access is online and accessible.
Step 2: Perform a Full Synchronization
If your internet connection is stable and the server is accessible, the next step is to perform a full synchronization. This process will update your local database and resolve any conflicts between the server and local database. Here’s how to perform a full synchronization:
- Open CRM for Outlook and click on the “File” tab.
- Select “Options” and then click on “Synchronization.”
- Click on the “Synchronize” button and wait for the process to complete.
Step 3: Update Your CRM for Outlook Client
If the issue persists, you might need to update your CRM for Outlook client to the latest version. Here’s how to check for updates:
- Open CRM for Outlook and click on the “File” tab.
- Select “Options” and then click on “Synchronization.”
- Click on the “Check for Updates” button and follow the prompts to update your client.
Step 4: Disable Other Outlook Add-ins
If the problem is still not resolved, it could be due to a conflict with other Outlook add-ins. To fix this issue, disable other add-ins and restart Outlook. Here’s how to disable add-ins:
- Open Outlook and click on the “File” tab.
- Select “Options” and then click on “Add-Ins.”
- Select “COM Add-ins” in the “Manage” menu and click on “Go.”
- Deselect any add-ins you want to disable and click on “OK.”
- Restart Outlook and check if the issue is resolved.
FAQs
Q1: What is CRM for Outlook?
CRM for Outlook is an integrated customer relationship management tool that integrates with Microsoft Outlook. It allows you to track, manage, and analyze customer interactions and sales activities within your inbox.
Q2: What does “Selected Action Cannot Be Completed While a Sync” error mean?
The “Selected Action Cannot Be Completed While a Sync” error occurs when there is a conflict between the data on the server and local database, preventing the synchronization process from proceeding.
Q3: How can I update my CRM for Outlook client?
To update your CRM for Outlook client, open CRM for Outlook, click on the “File” tab, select “Options,” click on “Synchronization,” and then click on the “Check for Updates” button. Follow the prompts to update your client.
Q4: How can I disable other Outlook add-ins?
To disable other Outlook add-ins, open Outlook, click on the “File” tab, select “Options,” click on “Add-Ins,” select “COM Add-ins” in the “Manage” menu, deselect any add-ins you want to disable, and then click on “OK.” Restart Outlook to check if the issue is resolved.
Q5: Can the error “Selected Action Cannot Be Completed While a Sync” be fixed?
Yes, the error “Selected Action Cannot Be Completed While a Sync” can be fixed by performing a full synchronization, updating your CRM for Outlook client, disabling other Outlook add-ins, or checking your internet connection and server accessibility.
Q6: Will disabling other Outlook add-ins affect my email functionality?
Disabling other Outlook add-ins might affect some of the functionalities provided by those add-ins. However, it’s essential to check if any add-ins are causing conflicts with the CRM for Outlook synchronization process.
Q7: When should I contact support if the error persists?
If the error persists and you’ve tried all the steps mentioned above, you might need to contact Microsoft support for further assistance in resolving the issue.
Conclusion
Encountering the “Selected Action Cannot Be Completed While a Sync” error can be frustrating, but it’s not something that can’t be resolved. By following the steps mentioned above, you can fix the issue and get your CRM for Outlook back to working smoothly. Remember to check your internet connection, perform a full synchronization, update your CRM for Outlook client, and disable other Outlook add-ins if necessary. If the issue persists, don’t hesitate to contact Microsoft support for further assistance.
Take Action Now!
Don’t let the “Selected Action Cannot Be Completed While a Sync” error affect your productivity. Follow the steps mentioned above and get your CRM for Outlook back to working smoothly. Don’t forget to perform regular maintenance and updates to avoid encountering this error in the future.
Closing Disclaimer
The information provided in this article is for educational purposes only. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to this article or the information, products, services, or related graphics contained in this article for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this article.
