How to CRM on Asana: Streamlining Your Business Workflow

Introduction

Welcome to our guide on how to CRM on Asana! Whether you’re a small business owner or part of a larger organization, you likely know how important it is to adopt customer relationship management (CRM) tools to help build strong relationships with your customers. In today’s fast-paced world, managing customer interactions and data can be challenging and time-consuming. That’s why we’re excited to introduce you to Asana, a project management tool that can help you streamline your CRM process.

In this comprehensive guide, we’ll take you through the ins and outs of how to use Asana for your CRM needs. From setting up your account to managing projects, tasks and team members, we’ll show you how Asana can help you get things done more efficiently, saving you time and money. So, let’s get started!

What is Asana?

Asana is a project management tool that enables teams to track their work and projects from start to finish. Founded in 2008 by Facebook co-founder Dustin Moskovitz and software engineer Justin Rosenstein, Asana has since grown into one of the most popular project management tools used by businesses, non-profits, and individuals across the world.

Asana is designed to help teams work together more seamlessly and efficiently, providing a central workspace for tasks, projects, and team communication. With Asana, you can collaborate in real-time, assign tasks to team members, and track your progress with ease, making it an ideal tool for managing your CRM activities.

Why Use Asana for CRM?

In today’s competitive business landscape, having a solid CRM system is crucial for building strong relationships with your customers. With Asana, you can streamline your CRM process, making it easier to manage customer interactions, keep track of important data, and ultimately, increase sales and revenue.

Here are just a few reasons why Asana is a great choice for your CRM needs:

Collaborate in real-time with your team members, allowing you to work more efficiently and get things done faster.
Easy-to-use interface makes it simple for users of all levels to adopt Asana into their workflow.
Robust task management system allows you to assign tasks to team members and track their progress, ensuring that nothing falls through the cracks.
Customizable templates and automation features help you save time and reduce errors in your CRM activities.

Setting Up Your Asana Account

Getting started with Asana is easy. Simply visit the Asana website and sign up for a free account. Once you’ve created your account, you can start adding team members and creating projects.

Adding Team Members

To add team members to your Asana account, navigate to the “Team” section and click “Add Members.” You can either invite members via email or add them manually. Once team members have joined your account, you can start assigning tasks to them and tracking their progress.

Creating Projects

To create a new project in Asana, navigate to the “Projects” section and click “Create Project.” From there, you can add tasks, assign team members, and set deadlines. You can also use Asana’s templates feature to create pre-built projects for common business workflows, including CRM activities.

Managing Your CRM Activities with Asana

Now that you’ve set up your Asana account, it’s time to start managing your CRM activities. Here are some tips and tricks to help you get the most out of Asana for your CRM needs:

1. Set up a Customer Database

One of the first steps in managing your CRM activities is to set up a customer database. Using Asana’s custom fields feature, you can create a database of customer information, including contact information, sales history, and more. This allows you to keep track of important data and improve your customer interactions.

2. Create a Sales Pipeline

An effective CRM system should include a sales pipeline to help you manage your sales process from start to finish. With Asana’s task management system, you can create a sales pipeline that includes tasks for prospecting, lead nurturing, and closing deals. You can also use Asana’s “Custom Fields” feature to track important data, such as deal size and closing dates.

3. Assign Tasks to Team Members

Assigning tasks to team members is one of the core features of Asana. When it comes to CRM activities, you can use Asana to assign tasks to team members for things like customer follow-ups, sales calls, and lead nurturing. By assigning tasks to team members, you can ensure that everyone is on the same page and that nothing falls through the cracks.

4. Use Asana’s Automation Features

Asana’s automation features can help you save time and reduce errors in your CRM activities. For example, you can set up automated email notifications for task updates or use Asana’s rules feature to automatically assign tasks to team members based on certain criteria.

5. Integrate Asana with Other CRM Tools

If you’re already using other CRM tools, you can integrate them with Asana to streamline your workflow even further. Asana integrates with popular tools like Salesforce, Hubspot, and Zendesk, allowing you to pull data from these tools into your Asana projects.

6. Use Asana’s Reporting Features

Asana’s reporting features can help you track your progress and identify areas for improvement in your CRM process. With Asana’s reporting dashboard, you can view task completion rates, project timelines, and other important metrics.

7. Train Your Team

Finally, it’s important to train your team on how to use Asana effectively for CRM activities. Asana offers a robust set of training resources, including video tutorials, best practices guides, and a user community. By training your team on how to use Asana effectively, you can ensure that everyone is getting the most out of the platform.

Asana CRM Table

Function	How to Do It	Notes
Create project	Navigate to the “Projects” section, click “Create Project” button, and fill out the form.	Choose a project name, add a description, and set permissions for team members.
Add team members	Navigate to the “Team” section and click “Add Members.” You can either invite members via email or add them manually.	Make sure team members have the appropriate permissions for the project.
Create task	Click the “Add task” button in a project or use the quick add feature (press Tab + Q).	Assign tasks to team members, set due dates, and add task details.
Assign task to team member	Click the task to open up its details pane, then click the assignee field to select a team member.	Make sure team members have accepted their Asana invitations and are added to the appropriate team.
Change task status	Click on the task to open up its details pane, then change the status to “Complete” or “Incomplete”.	Use the progress bar to track overall project progress.
Set task priority	Click on the task to open up its details pane, then set the priority level using the dropdown menu.	Use priority levels to manage task deadlines and urgency.
Create subtask	Click the task to open up its details pane, then click the “Add subtask” button.	Assign subtasks to team members, set due dates, and add details.
Create custom field	In the project header, click “Add Field” and choose “Custom Field”.	Create custom fields to track additional data, such as customer information or sales data.
Automate task assignment	Use Asana’s “Rules” feature to automate task assignments based on certain criteria.	Save time and reduce errors in your workflow.
Track project progress	Use Asana’s reporting features to view overall project timelines, completion rates, and other metrics.	Identify areas for improvement in your CRM process.
Add attachments	Click the task to open up its details pane, then click the paperclip icon to add attachments.	Attach relevant files or documents to tasks for easy access.
Schedule tasks	Use Asana’s calendar view to schedule tasks and track deadlines.	Make sure team members are aware of task deadlines.
Integrate other CRM tools	Integrate Asana with popular CRM tools like Salesforce, Hubspot, and Zendesk to streamline your workflow.	Pull data from other tools into your Asana projects for easy access.

FAQs

How much does Asana cost?

Asana offers a free basic plan, as well as paid plans starting at $10.99 per user per month.

Can I use Asana for personal projects?

Yes! Asana is a great tool for managing personal projects, as well as business projects.

Is Asana secure?

Yes. Asana uses industry-standard security protocols to protect your data, including encryption and two-factor authentication.

Can I collaborate with people outside of my organization using Asana?

Yes! Asana allows you to collaborate with people outside of your organization by inviting them to join your project as a “guest.”

How can I learn more about using Asana?

Asana offers a robust set of training resources, including video tutorials, best practices guides, and a user community.

Can I integrate Asana with other tools I’m already using?

Yes! Asana integrates with over 100 tools, including popular CRM tools like Salesforce, Hubspot, and Zendesk.

Is Asana mobile-friendly?

Yes! Asana offers mobile apps for iOS and Android devices.

How does Asana compare to other project management tools?

Asana is known for its ease-of-use and robust set of features. It’s a popular choice for businesses of all sizes, particularly those looking to streamline their workflow and save time.

Can I use Asana to manage my sales team?

Yes! Asana is a great tool for managing sales teams, as it allows you to track your sales pipeline and assign tasks to team members.

Does Asana offer customer support?

Yes! Asana offers customer support via email and chat, as well as a user community where you can ask questions and get help from other users.

Can I use Asana to manage customer support tickets?

Yes! Asana offers a robust set of features for managing customer support tickets, including task management, custom fields, and reporting features.

Can I use Asana to track time spent on tasks?

Yes! Asana offers a time tracking feature that allows you to track time spent on tasks.

Can I use Asana for agile project management?

Yes! Asana offers a set of features designed specifically for agile project management, including sprint planning and backlog management.

Can I use Asana to manage marketing campaigns?

Yes! Asana offers a robust set of features for managing marketing campaigns, including task management, calendar view, and reporting features.

Conclusion

Using Asana for your CRM needs can help you streamline your workflow, save time, and ultimately, increase sales and revenue. By setting up a customer database, creating a sales pipeline, and using Asana’s task management and reporting features, you can manage your CRM activities more efficiently and effectively. We hope this guide has been helpful in showing you how to CRM on Asana! If you have any questions or feedback, feel free to reach out to us.

Start streamlining your CRM process with Asana today!

Closing or Disclaimer

This guide is intended to provide general information and should not be construed as legal, financial, or professional advice. Asana is a powerful tool for managing your CRM activities, but it’s important to consult with a qualified professional before implementing any new business processes or tools. We make no guarantees or warranties as to the accuracy or completeness of the information contained in this guide.