How Much Does Zoho CRM Cost? Pricing Plans and Features

A Comprehensive Guide to Zoho CRM Pricing: Everything You Need to Know

If you’re in the market for a customer relationship management (CRM) solution, Zoho CRM is one of the top options to consider. However, figuring out the exact cost of Zoho CRM can be a daunting task, as the pricing structure is complex and depends on a variety of factors. To help you make an informed decision, we’ve compiled this comprehensive guide to Zoho CRM pricing, with details on the pricing plans, features, and add-ons. Whether you’re a small business owner or a large enterprise, we’ve got you covered. So, let’s dive in and explore how much Zoho CRM costs.

Who Is This Guide For?

This guide is for anyone who is interested in using Zoho CRM to manage their customer relationships. It’s perfect for small business owners, sales and customer service professionals, marketers, and IT managers who want to understand the pricing plans, features, and benefits of Zoho CRM. Whether you’re a new user or a seasoned pro, this guide will provide you with all the information you need to make an informed decision about Zoho CRM.

What Is Zoho CRM?

Zoho CRM is a cloud-based CRM software that helps businesses of all sizes manage their customer relationships. It’s designed to streamline sales, marketing, and customer service operations, making it easier for businesses to attract, retain, and delight their customers. With Zoho CRM, you can track leads and deals, automate sales workflows, communicate with customers, and analyze your performance. The software is highly customizable and integrates with a wide range of third-party apps.

How Much Does Zoho CRM Cost?

Zoho CRM Pricing Plans

Zoho CRM offers four pricing plans: Standard, Professional, Enterprise, and Ultimate. The pricing plans are tiered, with each plan offering more features than the previous one. The cost of each plan varies based on the number of users and the payment frequency. Here’s a detailed breakdown of the Zoho CRM pricing plans:

Plan Name Price/User/Month (Annual Billing) Price/User/Month (Monthly Billing) Number of Users Free Trial
Standard $12 $18 3-100 15 days
Professional $20 $30 1-100 15 days
Enterprise $35 $45 1-100 15 days
Ultimate $100 $150 1-10 15 days

As you can see, the Standard plan costs $12/user/month (annual billing) or $18/user/month (monthly billing) and supports 3-100 users. It includes basic CRM features like lead and contact management, sales forecasting, and custom dashboards. The Professional plan costs $20/user/month (annual billing) or $30/user/month (monthly billing) and supports 1-100 users. It adds more advanced features like email integration, document library, and advanced customization options. The Enterprise plan costs $35/user/month (annual billing) or $45/user/month (monthly billing) and supports 1-100 users. It includes features like multi-currency support, territory management, and custom modules. Finally, the Ultimate plan costs $100/user/month (annual billing) or $150/user/month (monthly billing) and supports 1-10 users. It includes all the features of the other plans, plus dedicated support, sandbox, and advanced analytics.

Zoho CRM Add-Ons

In addition to the four pricing plans, Zoho CRM offers a variety of add-ons that can enhance your CRM experience. These add-ons are available for an additional cost on top of your pricing plan. Here are some of the popular Zoho CRM add-ons:

  • MarketingHub: A marketing automation tool that allows you to create, execute, and measure multichannel campaigns.
  • SalesIQ: A live chat and website visitor tracking tool that helps you engage with your website visitors in real time.
  • SalesInbox: An email client that integrates with Zoho CRM and allows you to manage your sales emails more efficiently.
  • Inventory: A module that allows you to track and manage your inventory in Zoho CRM.
  • CRM Plus: A bundle of Zoho apps that includes Zoho CRM, Desk, Books, and Campaigns Plus.

The cost of each add-on varies based on the number of users and the payment frequency. Some add-ons are only available for certain pricing plans, so be sure to check the compatibility before purchasing.


FAQ #1: Is there a free version of Zoho CRM?

Yes, Zoho CRM offers a free version that supports up to 3 users and basic CRM features. However, it has limited functionality compared to the paid versions.

FAQ #2: Can I switch to a different pricing plan later?

Yes, you can upgrade or downgrade your pricing plan at any time. The changes will take effect immediately or at the end of your current billing cycle.

FAQ #3: Is there a discount for non-profit organizations?

Yes, Zoho CRM offers a 25% discount on all pricing plans for non-profit organizations. You’ll need to provide proof of your non-profit status to qualify for the discount.

FAQ #4: Can I add or remove users from my Zoho CRM account?

Yes, you can add or remove users from your Zoho CRM account at any time. The cost will be prorated based on the number of days remaining in your billing cycle.

FAQ #5: Do I need to sign a long-term contract to use Zoho CRM?

No, Zoho CRM is a pay-as-you-go service that doesn’t require any long-term contracts. You can cancel your subscription at any time.

FAQ #6: Is there a setup fee for Zoho CRM?

No, there is no setup fee for Zoho CRM. However, you may need to pay for additional services like data migration or customization.

FAQ #7: Does Zoho CRM offer a mobile app?

Yes, Zoho CRM offers a mobile app for iOS and Android devices. The app allows you to access your CRM data on the go and stay connected with your team.

FAQ #8: How does Zoho CRM compare to other CRM solutions?

Zoho CRM is a powerful and affordable CRM solution that is comparable to other popular options like Salesforce and HubSpot. It offers a wide range of features and integrations, and is highly customizable to meet the needs of different businesses.

FAQ #9: Does Zoho CRM offer a free trial?

Yes, Zoho CRM offers a 15-day free trial of all the pricing plans. You can sign up for the free trial on the Zoho CRM website.

FAQ #10: Is Zoho CRM easy to use?

Yes, Zoho CRM is designed to be user-friendly and easy to navigate. However, there may be a learning curve if you’re new to CRM software.

FAQ #11: Can I customize Zoho CRM to fit my business needs?

Yes, Zoho CRM is highly customizable and allows you to create custom fields, modules, and workflows. You can also use the Zoho Creator platform to build custom apps and integrations.

FAQ #12: Is Zoho CRM secure?

Yes, Zoho CRM is built with security in mind and uses advanced encryption and authentication protocols to protect your data. The software is also compliant with industry standards like GDPR and HIPAA.

FAQ #13: How can I get support for Zoho CRM?

Zoho CRM offers a variety of support options, including phone, email, live chat, and a knowledge base. The level of support varies based on your pricing plan.


So, there you have it: a comprehensive guide to Zoho CRM pricing. We’ve covered the pricing plans, features, add-ons, and FAQs, so you should have a good understanding of how much Zoho CRM costs and what it can do for your business. Whether you’re a small business owner or a large enterprise, Zoho CRM offers a flexible and affordable CRM solution that can help you grow your business and improve your customer relationships. So why not sign up for a free trial and see for yourself?

If you have any questions or comments about Zoho CRM pricing, feel free to reach out to us. We’re always happy to help!

Closing Disclaimer

This article is intended for informational purposes only and should not be construed as professional advice. The information contained in this article is based on our research and analysis of publicly available information about Zoho CRM pricing. While we make every effort to ensure the accuracy of the information, we cannot guarantee that it is up-to-date or complete. We encourage you to do your own research and consult with a qualified professional before making any decisions related to Zoho CRM or any other CRM software.

How Much Does Zoho CRM Cost? Pricing Plans and Features