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Welcome to our in-depth look at the Cisco Unified Call Connector for Microsoft Dynamics CRM. In today’s fast-paced business environment, where companies must provide exemplary customer service and access to information in real-time, the ability to integrate communications and customer relationship management (CRM) systems has never been more important. That’s where the Cisco Unified Call Connector for Microsoft Dynamics CRM comes in – a powerful tool that can help organizations streamline communications, improve collaboration, and drive efficiency across the board.
What is the Cisco Unified Call Connector for Microsoft Dynamics CRM?
The Cisco Unified Call Connector for Microsoft Dynamics CRM is a software solution that integrates the Cisco Unified Communications Manager (CUCM) with Microsoft Dynamics CRM to create a seamless and efficient communications and customer relationship management environment. The solution is designed to enable organizations to improve customer service, increase productivity, and reduce costs by providing easy access to key information and collaboration tools through a single interface.
Key features of the Cisco Unified Call Connector for Microsoft Dynamics CRM
| Feature | Description |
|---|---|
| Click-to-Dial | Allows users to initiate calls from within Microsoft Dynamics CRM by clicking on a phone number in a record |
| Screen Pops | Displays customer records in Microsoft Dynamics CRM when a call is received or initiated |
| Call Logging | Automatically logs call details and notes in Microsoft Dynamics CRM records |
| Presence | Indicates the availability status of colleagues and allows for instant messaging and presence-based calling |
| Call Control | Provides call control features such as answer, hold, transfer, and conference from within Microsoft Dynamics CRM |
How Does the Cisco Unified Call Connector for Microsoft Dynamics CRM Work?
The Cisco Unified Call Connector for Microsoft Dynamics CRM works by integrating the CUCM with Microsoft Dynamics CRM through a connector software installed on the Microsoft Dynamics CRM server. This software acts as a bridge between the two systems, allowing for the exchange of information and functions between them. Once installed, users can access communication features such as click-to-dial, screen pops, call logging, and presence through the Microsoft Dynamics CRM interface, providing a single point of access for all communication and collaboration needs.
Why Choose the Cisco Unified Call Connector for Microsoft Dynamics CRM?
Organizations that choose the Cisco Unified Call Connector for Microsoft Dynamics CRM can experience significant benefits, including:
- Improved customer service through faster response times and more personalized interactions
- Increased productivity through streamlined communications and access to information
- Reduced costs through improved operational efficiencies and reduced call handling times
- Enhanced collaboration and knowledge sharing across teams and departments
Frequently Asked Questions
How does the Cisco Unified Call Connector for Microsoft Dynamics CRM differ from other communication solutions?
The Cisco Unified Call Connector for Microsoft Dynamics CRM is unique in that it combines communication and CRM capabilities into a single solution. Unlike other communication solutions that require users to switch between multiple applications or interfaces, the Cisco Unified Call Connector for Microsoft Dynamics CRM provides a seamless and integrated environment for all communication and CRM needs.
Does the Cisco Unified Call Connector for Microsoft Dynamics CRM support remote work and mobile devices?
Yes, the Cisco Unified Call Connector for Microsoft Dynamics CRM can support remote work and mobile devices. Users can access communication and CRM features through the Microsoft Dynamics CRM web interface or through a mobile app.
What versions of Microsoft Dynamics CRM are supported by the Cisco Unified Call Connector?
The Cisco Unified Call Connector for Microsoft Dynamics CRM supports Microsoft Dynamics CRM 2013, 2015, 2016, and Dynamics 365.
Is the Cisco Unified Call Connector for Microsoft Dynamics CRM easy to install and configure?
Yes, the Cisco Unified Call Connector for Microsoft Dynamics CRM is designed to be easy to install and configure. The solution comes with a setup wizard that guides users through the installation and configuration process.
How does the Cisco Unified Call Connector for Microsoft Dynamics CRM handle call recording and compliance?
The Cisco Unified Call Connector for Microsoft Dynamics CRM can be integrated with Cisco’s call recording and compliance solutions to comply with regulatory and legal requirements.
What kind of support is available for the Cisco Unified Call Connector for Microsoft Dynamics CRM?
Cisco provides technical support for the Cisco Unified Call Connector for Microsoft Dynamics CRM through its global support organization. Customers can also access product documentation, software downloads, and online support communities.
How does the Cisco Unified Call Connector for Microsoft Dynamics CRM integrate with other Cisco solutions?
The Cisco Unified Call Connector for Microsoft Dynamics CRM can integrate with other Cisco collaboration solutions, such as Webex Teams and Jabber, to provide a seamless collaboration and communication environment.
Is the Cisco Unified Call Connector for Microsoft Dynamics CRM customizable?
Yes, the Cisco Unified Call Connector for Microsoft Dynamics CRM can be customized to meet the specific needs of an organization. Cisco provides a software development kit (SDK) that allows developers to create custom integrations and applications.
What is the cost of the Cisco Unified Call Connector for Microsoft Dynamics CRM?
The cost of the Cisco Unified Call Connector for Microsoft Dynamics CRM varies depending on the number of users and the specific requirements of an organization. Customers can contact Cisco or a Cisco partner for pricing information.
Does the Cisco Unified Call Connector for Microsoft Dynamics CRM require any special hardware or infrastructure?
The Cisco Unified Call Connector for Microsoft Dynamics CRM does not require any special hardware or infrastructure. However, organizations must have a Microsoft Dynamics CRM server and a CUCM system to use the solution.
What kind of training is available for the Cisco Unified Call Connector for Microsoft Dynamics CRM?
Cisco provides training and certification programs for the Cisco Unified Call Connector for Microsoft Dynamics CRM, as well as for other collaboration solutions. Customers can also access online training resources and documentation.
Can the Cisco Unified Call Connector for Microsoft Dynamics CRM be integrated with third-party applications?
Yes, the Cisco Unified Call Connector for Microsoft Dynamics CRM can be integrated with third-party applications through the use of APIs and the SDK.
Can the Cisco Unified Call Connector for Microsoft Dynamics CRM be deployed on-premises or in the cloud?
Yes, the Cisco Unified Call Connector for Microsoft Dynamics CRM can be deployed either on-premises or in the cloud, depending on the specific requirements and preferences of an organization.
Is the Cisco Unified Call Connector for Microsoft Dynamics CRM secure?
Yes, the Cisco Unified Call Connector for Microsoft Dynamics CRM is designed with security in mind. The solution is compliant with industry standards and regulations, and provides features such as secure call recording and logging, access control, and encryption.
Conclusion
The Cisco Unified Call Connector for Microsoft Dynamics CRM is a powerful solution that can help organizations streamline communications, improve collaboration, and drive efficiency across the board. With its unique combination of communication and CRM capabilities, the Cisco Unified Call Connector for Microsoft Dynamics CRM provides a seamless and integrated environment for all communication and collaboration needs. Whether you’re looking to improve customer service, increase productivity, or reduce costs, the Cisco Unified Call Connector for Microsoft Dynamics CRM is a solution worth considering.
Take action today and contact Cisco or a Cisco partner to learn more about how the Cisco Unified Call Connector for Microsoft Dynamics CRM can benefit your organization.
Closing Disclaimer
The information provided in this article is intended for informational purposes only and does not constitute professional advice. We recommend that you consult with a qualified professional before implementing any solutions or making any changes to your business operations. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the article or the information, products, services, or related graphics contained in the article for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
