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Introduction
Greetings to all Zoho CRM users! Today, we’re going to talk about a common issue that has been bothering many users – the call tracker for Zoho CRM by M1M not working. As you all know, the call tracker is an essential feature in Zoho CRM that helps businesses track and manage their customer interactions effectively. However, when it stops working, it can be frustrating and can negatively impact your productivity. In this article, we’ll delve deeper into this issue and provide you with a detailed explanation of why the call tracker for Zoho CRM by M1M is not working and what you can do to fix it.
What is the call tracker for Zoho CRM by M1M?
The call tracker for Zoho CRM by M1M is a third-party app that allows users to track calls made to and from their Zoho CRM account. It’s a powerful tool that can help businesses record calls automatically, log them in the CRM, and analyze them for future reference. The call tracker is easy to install and comes with a user-friendly interface that makes it easy to use for even non-technical users.
Why is the call tracker for Zoho CRM by M1M not working?
Despite the many advantages of the call tracker for Zoho CRM by M1M, many users have reported that it’s not working, and they’re unable to track their calls. There could be several reasons why this is happening, including:
| Possible Causes | Solutions |
|---|---|
| The app is not installed correctly | Reinstall the app and check if it’s compatible with your CRM version. |
| The app does not have the necessary permissions | Check if the app has the necessary access permissions in your Zoho CRM account. |
| The app is outdated | Check if there’s an updated version of the app available and install it. |
| There’s an issue with your internet connection | Check if your internet connection is stable and working correctly. |
| There’s a problem with your Zoho CRM account | Get in touch with Zoho CRM support and ask them to investigate the issue. |
How can I fix the call tracker for Zoho CRM by M1M?
Now that we’ve identified the possible causes of the call tracker not working, let’s discuss how you can fix it. Here are some solutions that you can try:
FAQs
1. Can I use a different call tracker app with Zoho CRM?
Yes, you can use other call tracker apps with Zoho CRM, such as PhoneBurner, CallHippo, and Aircall.
2. Do I need to pay for the call tracker app?
Most call tracker apps come with a free trial, but you’ll need to pay a fee to use it long-term.
3. How do I integrate the call tracker app with Zoho CRM?
To integrate the call tracker app with Zoho CRM, you’ll need to follow these steps:
- Go to your Zoho CRM account settings
- Click on “Integrations” and select the call tracker app
- Follow the app’s instructions to set it up
4. Can I track calls made from my mobile phone on the call tracker app?
Yes, you can track calls made from your mobile phone on the call tracker app by enabling call forwarding.
5. Does the call tracker app record all calls automatically?
Yes, the call tracker app can record all calls automatically if you set it up to do so.
6. Can I customize the call tracker app to fit my business needs?
Yes, most call tracker apps offer customization options that you can use to tailor it to your specific business needs.
7. Will the call tracker app work with all types of phone systems?
It depends on the call tracker app and the phone system you’re using. Check the app’s compatibility before installing it.
8. How do I troubleshoot the call tracker app?
If you’re experiencing issues with the call tracker app, try these troubleshooting tips:
- Restart the app and try again
- Check if you have the latest version of the app installed
- Check if there’s an issue with your internet connection
- Try uninstalling and reinstalling the app
- Contact customer support for further help
9. Can I use the call tracker app with other CRM systems?
Yes, some call tracker apps are compatible with other CRM systems, so be sure to check before installation.
10. How do I view call logs on the call tracker app?
You can view call logs on the call tracker app by opening the app and navigating to the “Call Logs” tab.
11. Can I add notes to call logs on the call tracker app?
Yes, most call tracker apps allow you to add notes to call logs for future reference.
12. Is the call tracker app secure?
Most call tracker apps offer secure encryption and data protection to ensure that your calls and data are safe from unauthorized access.
13. Can I make calls directly from the call tracker app?
Yes, some call tracker apps allow you to make calls directly from the app, but it depends on the app’s features.
Conclusion
In conclusion, the call tracker for Zoho CRM by M1M is an excellent app that can help businesses manage their customer interactions effectively. However, when it’s not working, it can be frustrating and can affect your productivity. By following the solutions we’ve outlined in this article, you can fix the call tracker for Zoho CRM by M1M and get back to tracking your calls. Remember, if you’re still experiencing issues, don’t hesitate to contact customer support for further assistance.
Closing Disclaimer
The information provided in this article is for educational and informational purposes only. We do not guarantee that the solutions we’ve provided will fix the issue, and we’re not responsible for any damages that may occur from their implementation. Always consult with a professional if you’re unsure about any technical issues.
