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Introduction
Welcome to our guide on the best non-cloud CRM software for small businesses. CRM or Customer Relationship Management is an essential software for businesses looking to manage customer data, track interactions and improve customer experience. With so many options available, it can be daunting for small business owners to choose between cloud-based and non-cloud-based CRM software.
Many small businesses prefer non-cloud-based CRM software due to its flexibility and affordability. In this article, we will discuss the top non-cloud-based CRM software options that cater to small businesses.
Why Non-Cloud-Based CRM Benefits Small Business Owners?
Non-cloud-based CRM software offers several advantages over cloud-based software solutions. One of the most significant benefits is data ownership. With non-cloud-based software, the customer data belongs to the business owner and is not stored on third-party servers.
Moreover, non-cloud-based CRM software solutions are not dependent on the internet, which means business owners can access their data even when there is no internet connection. This feature is crucial as it ensures that businesses can continue to operate even if there are internet connectivity issues.
Cost is another critical factor that draws small business owners towards non-cloud-based CRM software. Cloud-based solutions come with a recurring monthly subscription fee that can add up over time. Non-cloud-based CRM software, on the other hand, has a one-time purchase cost, making it a better option for businesses with a lower budget.
With that said, let’s dive into the top non-cloud-based CRM software options for small businesses.
Top Non-Cloud-Based CRM Software for Small Businesses
| Software Name | Price | Key Features |
|---|---|---|
| Zoho CRM | $14/user/month | Marketing Automation, AI-driven Sales Assistant, Web Forms, Sales Forecasting |
| Salesforce CRM | $25/user/month | Contact Management, Lead Management, Sales Forecasting, Analytics |
| Act! CRM | $25/user/month | Contact Management, Marketing Automation, Sales Forecasting, Pipeline Reports |
| SugarCRM | $40/user/month | Marketing Automation, Lead Management, Sales Forecasting, Mobile App |
| Pipedrive | $15/user/month | Lead and Deal Management, Sales Forecasting, Team Management, Pipeline Management |
| HubSpot CRM | Free | Contact Management, Forms, Deals, Tickets, Conversations |
Zoho CRM
Zoho CRM is a cloud-based CRM software that also offers an on-premise option. This software is suitable for businesses that want a feature-rich CRM system without the recurring subscription fees associated with cloud-based alternatives.
The software offers marketing automation, artificial intelligence-driven sales assistance, web forms, and sales forecasting features. The AI-powered sales assistant helps sales representatives by offering insights into customer interactions, identifying potential leads, and suggesting the best time to follow up with customers.
Zoho CRM also offers mobile apps for iOS and Android devices, ensuring that businesses can access their data on the go. The software also integrates with over 300 third-party apps like G Suite, Slack, and Mailchimp.
Pros of Zoho CRM
- Flexible pricing options
- AI-powered sales assistance
- Integration with third-party apps
Cons of Zoho CRM
- Steep learning curve for complex features
- Somewhat cluttered user interface
Salesforce CRM
Salesforce CRM is a popular cloud-based CRM software that also has an on-premise option. The software is suitable for businesses of all sizes and offers robust features for managing customer data, sales forecasting, and analytics.
The software offers contact and lead management features along with sales forecasting tools to help businesses predict their sales revenue accurately. Additionally, Salesforce CRM integrates with various third-party apps, including Google Drive, Microsoft Outlook, and Dropbox.
Salesforce CRM also offers mobile apps for iOS and Android devices, allowing businesses to manage their data on the go easily.
Pros of Salesforce CRM
- Robust feature set
- Integration with third-party apps
- Real-time sales forecasting
Cons of Salesforce CRM
- Expensive pricing plans
- Steep learning curve for beginners
Act! CRM
Act! CRM is a popular non-cloud-based CRM software that caters to small businesses. The software offers a comprehensive suite of features for managing customer data and marketing automation. The software also comes with sales forecasting tools and pipeline reports for businesses to track their sales progress accurately.
The software’s marketing automation tools allow businesses to create targeted email campaigns and track their email marketing metrics. Moreover, Act! CRM integrates with various third-party apps, including Microsoft Office 365, Dropbox, and QuickBooks.
Act! CRM also offers mobile apps for iOS and Android devices, making it easy for businesses to manage their data on the go.
Pros of Act! CRM
- Comprehensive feature set
- Marketing automation tools
- Integration with third-party apps
Cons of Act! CRM
- Expensive pricing plans
- Somewhat cluttered user interface
SugarCRM
SugarCRM is a popular open-source and non-cloud-based CRM software solution that caters to small businesses. The software offers robust features for managing customer data, marketing automation, and sales forecasting.
Moreover, SugarCRM also offers mobile apps for iOS and Android devices, allowing businesses to manage their data on the go. The software integrates with several third-party apps like Microsoft Office 365, Dropbox, and QuickBooks.
Pros of SugarCRM
- Open-source software
- Mobile apps for iOS and Android devices
- Robust feature set
Cons of SugarCRM
- Expensive pricing plans
- Complex setup process
Pipedrive
Pipedrive is another non-cloud-based CRM software solution that caters to small businesses. The software offers a simple and intuitive user interface that makes it easy for businesses to manage their customer data, leads, and deals.
Pipedrive also offers robust features for sales forecasting, team management, and pipeline management. Additionally, the software integrates with various third-party apps like Slack, Trello, and Asana.
Pipedrive also offers mobile apps for iOS and Android devices, allowing businesses to manage their data on the go easily.
Pros of Pipedrive
- Intuitive user interface
- Robust features for sales forecasting
- Integration with third-party apps
Cons of Pipedrive
- Limited automation features
- Basic reporting capabilities
HubSpot CRM
HubSpot CRM is a free non-cloud-based CRM software solution that caters to small businesses. The software offers robust features for managing customer data, deals, tickets, and conversations.
Moreover, HubSpot CRM also offers marketing automation tools like web forms, email tracking, and lead capture pop-ups. The software integrates with various third-party apps like Salesforce, Shopify, and WordPress.
Pros of HubSpot CRM
- Free pricing plan
- Marketing automation tools
- Integration with third-party apps
Cons of HubSpot CRM
- Basic reporting capabilities
- Limited features for sales forecasting
Frequently Asked Questions
What is non-cloud-based CRM software?
Non-cloud-based CRM software is software that is installed locally on a computer or server and is not dependent on an internet connection to function. This type of software is also known as on-premise CRM software.
What are the benefits of using non-cloud-based CRM software?
Non-cloud-based CRM software offers several benefits over cloud-based alternatives. The primary benefits include data ownership, independent functionality, better security, and affordability.
What is a CRM system?
A CRM system is a software solution that helps businesses manage customer data, interactions, and relationships with customers. CRM software helps businesses streamline their sales and marketing processes and improve customer experience.
What are the key features of a non-cloud-based CRM system?
The key features of non-cloud-based CRM software include contact management, lead management, sales forecasting, pipeline management, marketing automation, and analytics.
What are the disadvantages of non-cloud-based CRM software?
The primary disadvantages of non-cloud-based CRM software include the need for local infrastructure, limited remote access, and higher upfront costs for licensing and installation.
How do I choose the right non-cloud-based CRM software for my business?
To choose the right non-cloud-based CRM software for your business, consider factors like your business size, budget, feature requirements, scalability, and integration with existing software solutions.
What is the pricing for non-cloud-based CRM software?
Non-cloud-based CRM software pricing varies depending on the software provider, the number of users, and the features offered. Most software solutions have a one-time license fee, while some may have an annual subscription fee with a support contract.
How do I install non-cloud-based CRM software?
The installation process for non-cloud-based CRM software varies depending on the software provider. Most software solutions offer a step-by-step guide to help businesses install the software on their local computers or servers.
Can I migrate my data from a cloud-based CRM to a non-cloud-based CRM?
Yes, businesses can migrate their data from a cloud-based CRM to a non-cloud-based CRM software solution. However, the migration process can be complicated, and it is advisable to seek professional help to ensure data integrity during the migration process.
What type of businesses can benefit from non-cloud-based CRM software?
Non-cloud-based CRM software is beneficial for businesses of all sizes, but it is particularly useful for businesses with a limited budget, businesses that need offline access to their data, and businesses that require complete control over their data.
What type of customer support is available for non-cloud-based CRM software?
The level of customer support for non-cloud-based CRM software varies depending on the software provider. Most software solutions offer email, phone, and chat support, while some may offer on-site support for an additional fee.
Is non-cloud-based CRM software suitable for businesses that have remote workers?
Non-cloud-based CRM software may not be suitable for businesses with remote workers as they require local infrastructure to function. However, some software solutions may offer remote access through a VPN or remote desktop connection.
What type of training is available for non-cloud-based CRM software?
The level of training offered for non-cloud-based CRM software varies depending on the software provider. Most software solutions offer online training resources and user manuals, while some may offer on-site training for an additional fee.
Can I customize non-cloud-based CRM software to suit my business requirements?
Yes, businesses can customize non-cloud-based CRM software to suit their specific business requirements. Most software solutions offer customization options like fields, forms, workflow automation, and report creation.
Conclusion
Choosing the right CRM software is essential for businesses looking to manage customer data efficiently and improve customer experience. Non-cloud-based CRM software solutions offer several benefits over cloud-based alternatives, including data ownership, independent functionality, better security, and affordability.
In this article, we discussed the top non-cloud-based CRM software options for small businesses, including Zoho CRM, Salesforce CRM, Act! CRM, SugarCRM, Pipedrive, and HubSpot CRM. We also provided a detailed comparison table and answered frequently asked questions to help businesses make an informed decision.
We encourage businesses to conduct extensive research, understand their requirements, and review demos before finalizing their CRM software choice. Choosing the right CRM software can help businesses streamline their sales and marketing processes and improve customer experience.
Closing or Disclaimer
The information provided in this article is intended for educational purposes only and should not be considered legal or professional advice. We have made every effort to ensure the accuracy of this information, but we cannot guarantee that it is complete, accurate, or up-to-date at all times.
Choosing the right CRM software for your business is a critical decision that should be made after careful consideration of your business’s requirements and budget. We recommend that you conduct extensive research, read reviews, and talk to software providers before making a final decision.
Thank you for reading our guide on the best non-cloud-based CRM software for small businesses. We hope that this guide has been helpful in your search for the right CRM software.
