Discover the Best CRM for Volunteers in 2021: Tools to Optimize Your Volunteer Management


Welcome to the ultimate guide on how to select the best CRM for volunteers. Volunteer management is a critical component of most non-profit organizations, and having the right CRM tool can help streamline the process and maximize productivity. In this article, we will guide you on everything you need to know about selecting the best CRM for volunteers. We will examine each tool’s features, pricing, and benefits to help you make an informed decision.

If you are looking for ways to enhance volunteer management, improve your organization’s efficiency, and achieve your goals, then read on to find the best CRM software for your needs.

What is a CRM for Volunteers?

Customer Relationship Management (CRM) tools serve as digital databases that assist organizations in managing their relationship with volunteers. In other words, CRM for volunteers is an efficient way to manage and track volunteers’ information, such as their contact details, preferred volunteering activities, and other relevant data. It helps build relationships with volunteers and provide the necessary support for them to work effectively. It streamlines the process, making it easier to plan and execute volunteer-related activities.

What are the Key Features of the Best CRM for Volunteers?

When considering which CRM to use, it is essential to choose the one that fits your organization’s needs. Here are some key features to look out for:

Features Explanation
Volunteer Management The software must have built-in features that allow you to create, manage and store volunteer profiles.
Scheduling and Roster Management The CRM should allow you to schedule volunteer activities, monitor their progress, and manage rosters with ease.
Communication tools The CRM should have the necessary tools to communicate with volunteers via emails, text messages, or social media.
Reporting and Analytics It should be able to generate reports and analytics to help you keep track of your organization’s performance and volunteers’ activities.
Customization The software should be customizable to meet the organization’s specific needs, such as branding and logo integration.
Integration The CRM should integrate with other software, such as accounting, marketing, and fundraising tools.
User-Friendly Interface The tool should be easy to navigate, have intuitive features, and require minimal training.

Benefits of Using CRM for Volunteers

Using CRM for volunteers can benefit your organization in several ways:

  1. Centralizing Volunteer Information: A CRM can help you store all of your volunteer’s data in one place, making it easier to manage and access them when necessary.
  2. Automating Manual Processes: The software can automate manual tasks such as scheduling, roster management, and communication, saving you time and resources.
  3. Improved Communication: A CRM makes it easier to connect with volunteers, keeping them informed of upcoming activities, and troubleshooting any challenges they may face.
  4. Better Reporting and Analytics: With a CRM, you can easily keep track of your organization’s performance, such as volunteer retention, hours contributed, and the number of activities conducted.
  5. Enhanced Volunteer Experience: A CRM can help you personalize the volunteer experience, ensuring volunteers have access to information, and providing them with opportunities that match their preferences and interests.

Best CRM for Volunteers – Our Top Picks

Now that you know what to look out for in a CRM, let’s examine the best CRM tools for volunteers:

1. Salesforce

Salesforce is one of the most popular CRM tools on the market, and it offers a range of features to manage volunteers. It is perfect for large organizations with many volunteers, thanks to its customizable dashboards, scalability, and integration with other software. It is a powerful tool that can help you manage and track volunteer data effectively.

2. Bloomerang

Bloomerang is a CRM that provides a simple and effective way to manage your organization’s volunteers. It is easy to use, and it comes equipped with essential features to manage volunteers effectively. It allows for easy communication, scheduling, and volunteer data management. Bloomerang’s reporting and analytics capabilities are impressive, and it integrates well with other software.

3. Neon CRM

Neon CRM is a comprehensive CRM designed to cater to the needs of non-profit organizations. It has a robust set of features, including volunteer management, communication tools, and reporting capabilities. Neon CRM offers a user-friendly interface, making it easy to navigate and use for volunteers with minimal training.

4. Little Green Light

Little Green Light is an easy-to-use CRM tool that offers an affordable option for non-profit organizations. It comes with a wide range of features, including volunteer management, communication tools, and data management. Little Green Light has a user-friendly interface and offers integrations with other software, such as Mailchimp and PayPal.

5. DonorPerfect

DonorPerfect is a CRM tool that offers a comprehensive suite of features for non-profit organizations. It has excellent volunteer management tools, including communication, scheduling, and reporting capabilities. DonorPerfect is flexible and allows for customization, making it an ideal choice for organizations with specific needs. It can integrate with external software, enhancing performance and productivity.

Frequently Asked Questions (FAQs)

1. What is a CRM?

A Customer Relationship Management (CRM) tool is a digital database that helps organizations manage their relationship with customers, volunteers, and other stakeholders.

2. What is the benefit of using a CRM for volunteers?

CRM software centralizes volunteer information, automates manual processes, improves communication, provides better reporting and analytics, and enhances the volunteer experience.

3. What are the key features of the best CRM for volunteers?

The key features of the best CRM for volunteers are volunteer management, scheduling and roster management, communication tools, reporting and analytics, customization, integration, and a user-friendly interface.

4. What is the best CRM for volunteers?

Salesforce, Bloomerang, Neon CRM, Little Green Light, and DonorPerfect are some of the best CRM tools for volunteers.

5. Can I use a free CRM for volunteers?

Yes, some free CRM tools are available for managing volunteers, such as HubSpot, CiviCRM, and Airtable. However, they may not provide all the features required for efficient volunteer management.

6. How much does a CRM for volunteers cost?

The cost of CRM for volunteers varies, depending on the software’s features, the number of volunteers, and the organization’s budget. Some CRM tools offer a free trial or a freemium version, while others charge a monthly or yearly subscription fee.

7. How long does it take to learn how to use a CRM tool?

Most CRM tools have a user-friendly interface and require minimal training. However, the learning time depends on the tool and your proficiency with technology. Some CRM tools offer training and support, making it easier to learn.


Choosing the right CRM tool for your non-profit organization can help optimize volunteer management, streamline processes, and enhance productivity. By exploring the features, benefits, and pricing of the top CRM tools for volunteers, you can make an informed decision that suits your organization’s specific needs. We hope this guide has been helpful in identifying the best CRM software for your volunteer management needs.

Don’t let poor volunteer management hold back your organization from achieving its goals. Take action today by investing in the best CRM for volunteers and optimizing your volunteer management for success.


The information provided in this article is intended for informational purposes only, and it should not be relied upon as legal, financial, or professional advice. The use of a CRM tool for volunteer management should be based on individual needs and preferences. The author and publisher disclaim any liability arising from the use of the information provided in this article.